Shipping and Delivery Policy

 We use Australia Post as a Delivery Partner to deliver your parcel safely and quickly.

We use Australia Posts service.

 

For EXPRESS deliveries

We usually use Australia Post Express eParcel, so your parcel should arrive overnight if you are in the Express Post delivery network, or as quickly as possible if you are outside the network.

 

 

If no one is home

If no one is home at the time, typically the driver will contact you to confirm the alternative delivery address or will leave a note for you, so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number, so the driver can confirm delivery time, if applicable.

Delivery charges if applicable will be calculated at checkout

If we advertise free shipping on any items, conditions may apply to any offer of free shipping: Shipping cost for all oversized items or to some locations may require custom quotations. In such a case, we will contact you when we receive your order to advise about actual shipment costs.

Delivery times usually take between 1 and 6 working days for Australian deliveries, and sometimes longer for remote areas.

These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

As a general rule, Sydney Metro deliveries are often 1 working day (overnight service), Canberra deliveries typically 2 working days, Adelaide, Brisbane, and Melbourne around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who, we believe, will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery, but we will do our best to help you with these circumstances.

 

Delivery confirmation

We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.

If your order is sent by courier, they will email you the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, e.g., “Please leave the parcel behind at the front door.”

If your order is sent by Australia Post, we’ll provide an estimated arrival date, so you know approximately when to expect it.

There are rare occasions where external factors completely outside the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.