Shipping and Delivery Policy of Physical Products

We want your order to reach you as quickly as possible

So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.

Delivery methods
Some products will be shipped direct from the manufacturer.

 We use Australia Post as Delivery Partner to deliver your parcel safely and quickly.
For STANDARD deliveries

We use Australia Posts service.

For EXPRESS deliveries

We usually use Australia Post Express eParcel so your parcel should arrive overnight if you are in the Express Post delivery network, or as quickly as possible if you are outside the network.

If no one is home

If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.Delivery charges
Delivery charges if applicable will be calculated at checkout
Any special conditions or custom quotes
If we advertise free shipping on any items, conditions may apply to any offer of free shipping: Shipping cost for all oversized items or to some locations may require custom quotations. In such a case we will contact you when we receive your order to advise about actual shipment costs.
Delivery time
Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas.

These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

As a general rule, Sydney Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Melbourne around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.

Delivery confirmation
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.

If your order is sent by courier, they will email you the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind at front door.
If your order is sent by Australia Post, we’ll provide an estimated arrival date so you know approximately when to expect it.

There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.

Delivery of Courses Advance bookings and cancellations
While we set up a course timetables up to 6 months in advance to secure venues we do not recommend booking your course so far in advance. Peoples lives and commitments can change.
Our booking system will accept bookings for courses the day before a course and up to 182 days prior to the course.
If you do book a course in advance and you have a change in circumstances we will transfer you to another course or process a refund in accordance with our terms and conditions or refund and cancellation policy. Further information about your rights and how to make a complaint are available in the student handbook.