All our units are written by us and have a paramedic/prehospital care focus
HLT21020 Certificate II in Medical Service First Response
HLT31220 Certificate III in Basic Health Care
HLT31120 Certificate III in Non-Emergency Patient Transport (NEPT)
HLT41120 Certificate IV in Health Care (First responder EMT Medic)
HLT51020 Diploma of Emergency Health Care (Paramedical Training)
HLT37315 Certificate III in Health Administration
HLT47315 Certificate IV in Health Administration
HLT37215 Certificate III in Pathology Collection
CHC43115 Certificate IV in Disability
CHC43015 Certificate IV in Ageing Support
HLT51020 Diploma of Nursing
What does this mean? Elements, which tell me what I should be able to do if I am competent in this unit of a course; Performance Criteria, which tell me how I can show that I am competent in the individual tasks or activities to the required standards
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate with patients and/or colleagues | 1.1 Establish rapport through open, sensitive, and confident manner 1.2 Obtain information from patient or others with sensitivity and respect for confidentiality as demanded by the situation 1.3 Convey information to patient or carer about care procedures in a manner and at a time consistent with the overall need of the patient and the situation as a whole 1.4 Clarify and respect the role and authority of allied personnel involved in the situation 1.5 Monitor patient’s understanding of information and adjust the mode of communication according to the needs and urgency of the situation |
2. Use effective communication techniques | 2.1 Introduce self appropriately and ensure communication with patients and colleagues reflects an understanding and respect for individual differences and needs 2.2 Use interviewing and active listening techniques to identify, clarify and confirm situation needs 2.3 Detect any barriers to effective communication and ensure communication is clear and relevant to situation, context, and activities undertaken 2.4 Observe discretion and confidentiality, and treat patients, members of the public and colleagues with respect at all times, especially when using touch and other non-verbal means of communication 2.5 Identify early signs of potentially complex or difficult situations or problems, and respond in a caring, firm, confident and reassuring manner 2.6 Deal with conflict or the potential for conflict in a manner that prevents escalation. 2.7 Seek advice and assistance about communication difficulties with patients and colleagues from a supervisor to maintain effective communication. |
3. Convey and receive information using available modes of communication | 3.1 Use communication codes and equipment correctly. 3.2 Convey complex information clearly and accurately using job-specific communication systems 3.3 Acknowledge and where required clarify information received using active listening to ensure information is correctly understood |
4. Promote a positive public profile | 4.1 Complete all documentation for required reports and records accurately and within identified time frames 4.2 Ensure clarity and accuracy of all recorded communications with people involved with health care support outside of health facilities and services 4.3 Ensure standards of personal presentation are appropriate to the organisation |
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
To see more details on this paramedical unit (HLTAMB012 – Communicate in Complex Situations to Support Health Care) click here to view the full details here on training.gov
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