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HLT21020 – Certificate II in Medical Service First Response

This qualification supersedes and is not equivalent to HLT21015 Certificate II in Medical Service First Response

Who should study this course?

This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients. These people provide basic first aid and emergency responses in the pre-hospital or out-of-hospital environment.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Packaging Rules

9 units must be completed:

  • 5 core units
  • 4 elective units, consisting of:
  • at least 2 units from the electives listed below
  • up to 2 units from the electives listed below or from any other current endorsed Training Package or accredited course.

The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Unit marked with * has a prerequisite HLTAID011 Provide First Aid.

Core Units


Work with diverse people


Provide first aid


Comply with infection prevention and control policies and procedures


Follow safe work practices for direct client care


Manage personal stressors in the work environment



Interpret and apply medical terminology appropriately


Work effectively with others


Communicate and work in health or community services


Promote Aboriginal and/or Torres Strait Islander cultural safety


Work legally and ethically


Recognise healthy body systems


Confirm physical health status


Provide first aid in remote or isolated site


Provide advanced first aid


Provide advanced resuscitation and oxygen therapy


Transport non-emergency patients under operational conditions


Conduct manual tasks safely

This unit is a common unit in the paramedical and general health care sector and forms part of the range of health and community courses to offer.

Paramedical Units

HLT21020 Certificate II in Medical Service First Response

HLT31220 Certificate III in Basic Health Care

HLT31120 Certificate III in Non-Emergency Patient Transport

HLT41120 Certificate IV in Health Care

HLT51020 Diploma of Emergency Health Care

Health & Administration Units

HLT37315  Certificate III in Health Administration

HLT47315 Certificate IV in Health Administration

HLT37215 Certificate III in Pathology Collection

Nursing & Community Services Units

CHC43115 Certificate IV in Disability

CHC43015 Certificate IV in Ageing Support

HLT51020 Diploma of Nursing

Pre Hospital Care and Health Care Jobs and Career Choices

Jobs and careers in the growing health sector are expanding and rapidly changing with advances in patient care and management. These units can be used across many roles in the health and community sector. Develop  a career plan and have research our units and qualifications to see what might fit with your plan. For assistance,  Contact us


Study Mode



Blended Learning



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