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CHCCOM005

Communicate and Work in Health or Community Services

100% Online Course

 

What you will learn by studying this unit

Communication plays a vital role in the health and community services sector, where effective interaction is key to delivering quality care and services. The unit of study CHCCOM005, “Communicate and Work in Health or Community Services,” equips individuals with essential communication skills, enabling them to thrive in diverse healthcare and community settings. This unit focuses on fostering clear and compassionate communication, building rapport, and navigating challenging scenarios within the context of health and community services.

Learning Objectives

Studying CHCCOM005 Communicate and Work in Health or Community Services offers a range of valuable skills that are essential for success in this sector. Some key learning objectives include:

Understanding Effective Communication: Learn the fundamental principles of effective communication, including active listening, nonverbal cues, and appropriate language usage. Discover how these skills contribute to positive interactions with clients, colleagues, and stakeholders.

Building Empathy and Rapport: Develop the ability to empathise with clients and understand their unique needs and concerns. Discover strategies to establish rapport and create a supportive environment that fosters trust and open communication.

Adapting Communication Styles: Explore how to adapt your communication style to suit different individuals and situations. Understand the importance of tailoring your approach to meet the diverse needs of clients and colleagues.

Managing Difficult Conversations: Gain skills in addressing challenging or sensitive topics with sensitivity and professionalism. Learn techniques for managing conflicts, delivering feedback, and ensuring effective outcomes.

Cultural Competence: Understand the significance of cultural diversity in healthcare and community services. Acquire cultural competence to communicate respectfully and effectively with individuals from various cultural backgrounds.

Team Collaboration: Learn how to effectively communicate within interdisciplinary teams. Discover the value of collaborative communication in achieving holistic care and integrated services.

Ethical and Legal Considerations: Explore the ethical and legal aspects of communication in healthcare and community services. Understand the importance of confidentiality, consent, and accurate documentation.

Applying Skills in Various Workplaces

The skills gained from completing CHCCOM005 Communicate and Work in Health or Community Services are highly sought after in a range of job roles and workplaces within the healthcare and community services sector. These skills are integral to providing excellent care, fostering positive relationships, and ensuring smooth operations. Some job roles and workplaces that require expertise in effective communication include:

Hospitals and Clinics: In hospital and clinic settings, effective communication is crucial for interacting with patients, their families, medical staff, and administrative teams. Clear communication ensures accurate information transfer and enhances patient satisfaction.

Aged Care Facilities: When working in aged care facilities, professionals need strong communication skills to engage with elderly residents, their families, and fellow caregivers. Compassionate communication helps address the emotional and physical needs of residents.

Mental Health Services: Professionals in mental health services require exceptional communication skills to establish trust and rapport with clients. Effective communication contributes to accurate assessment and personalized care planning.

Community Health Centres: In community health centres, clear communication is essential for educating the community about health issues, conducting health promotion campaigns, and providing preventive care services.

Disability Support Services: When working with individuals with disabilities, communication skills are vital to understanding their unique requirements and preferences. Effective communication ensures that support services are tailored appropriately.

Nonprofit Organisations: Many nonprofit organisations in the health and community services sector rely on effective communication to engage with stakeholders, donors, volunteers, and the communities they serve.

Counselling and Social Work: Professionals in counselling and social work depend on communication skills to build rapport with clients, help them navigate challenges, and empower them to make positive changes.

Emergency Services: Effective communication is critical in emergency services, where quick and accurate information exchange can save lives. Professionals must convey information clearly and remain composed during high-pressure situations.

CHCCOM005 Communicate and Work in Health or Community Services is part of our Cert III in Basic Health care and offers an invaluable skill set across a wide range of job roles and workplaces within the health and community services sector. By mastering effective communication techniques, individuals can contribute to improved patient/client outcomes, enhanced teamwork, and overall success in their chosen field. Whether working in hospitals, aged care facilities, mental health services, or community health centres, the skills gained from this unit of study are essential for making a positive impact and creating meaningful connections within the industry.

Performance Evidence for CHCCOM005 – Communicate and Work in Health or Community Services

Students must show evidence of the ability to complete tasks outlined in elements and performance criteria, manage tasks and manage contingencies in the context of the job role. There must be evidence of the student having

demonstrated effective communication skills in 3 different work situations

clarified workplace instructions and negotiated time frames with 2 colleagues

Responded appropriately to 3 different situations where communication constraints were present

Complete workplace correspondence and documentation

completed 2 written or electronic workplace documents to organisation standards

Knowledge Evidence, CHCCOM005 – Communicate and Work in Health or Community Services:

The student must be able to demonstrate essential knowledge to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations in relation to communication:

privacy, confidentiality and disclosure

discrimination

duty of care

mandatory reporting

translation

informed consent

work role boundaries – responsibilities and limitations

child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure

sources of information and the application of legal and ethical aspects of health and community services work

ethical decision-making and conflicts of interest

principles of effective communication, including models, modes and types

communication techniques:

open-ended questions, affirmations, reflections and summaries

difference between motivational interviewing and coercive approach

difference between collaboration and confrontation

influences on communication:

language

culture

religion

emotional state

disability

health

age

potential constraints to effective communication in health and community service contexts

health and community services industry terminology relating to role and service provision

importance of grammar, speed and pronunciation for verbal communication

when and how to use and recognise non-verbal communication

structure, function and interrelationships between different parts of the health and community service system

organisation structure and different models to support optimum client service:

principles underpinning person-centred service delivery

principles of rights-based service delivery

different roles and responsibilities of team

characteristics of multidisciplinary teams and how they are used

relationships between different members of the health and community services workforce

role of support services

links and interrelationships with other services

funding environment

digital media and use in community services and health sector, including:

web

email

social media

podcast and videos

tablets and applications

newsletters and broadcasts

intranet

 

Assessment Conditions for CHCCOM005 – Communicate and Work in Health or Community Services:

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

To see more details on this paramedical unit CHCCOM005 click here to view the full details here on training.gov

 

Paramedical EMT First Responder Courses and Learning Pathway

Pre Hospital Care and Health Care Jobs and Career Choices

Jobs and careers in the growing health sector are expanding and rapidly changing with advances in patient care and management. These units can be used across many roles in the health and community sector. Develop a career plan and have research our units and qualifications to see what might fit with your plan. For assistance, Contact us

These units are common units in the paramedical and general health care sector training and education courses.

All our units are written by us and have a paramedic/prehospital care focus.

If you want to change to any area of community services or healthcare, you can use the common core and elective units we provide in nursing, health administration, aged & disability care/support and community services.

HLT21020 Certificate II in Medical Service First Response

HLT31220 Certificate III in Basic Health Care

HLT31120 Certificate III in Non-Emergency Patient Transport (NEPT)

HLT41120 Certificate IV in Health Care (First responder EMT Medic)

HLT51020 Diploma of Emergency Health Care (Paramedical Training)

Health & Administration Units

HLT37315 Certificate III in Health Administration

HLT47315 Certificate IV in Health Administration

HLT37215 Certificate III in Pathology Collection

Nursing & Community Services Units

CHC43115 Certificate IV in Disability

CHC43015 Certificate IV in Ageing Support

HLT51020 Diploma of Nursing

Important course information - Please read

Important course information — Please read

If you need to make any changes to your practical course date for CPR and First Aid type courses, a $35 admin fee will apply if you fail to provide 3 days notice by email or make multiple changes. If you are unable to attend for any reason, fees, and charges may be applied as per our Payments, refunds, and cancellation policy available here.

Any request to change your course booking, must be done by email

Course Fees and Payment Plans

The use of payment plans is covered by the autopay agreement when you sign up for a plan. Payment plans are not available to students under 18 years of age. Certificates or Statements of Attainment will not be issued until course fees are paid in full.

Our refund policy and any terms and conditions are available in the footer of our website.

Locations

Many of our courses are 100% online and self-paced. Our practical components, if applicable to your course, are held several times a week locally at our public venues. Location details and maps are provided on enrolment if practical attendance is required, for your convenience, or course location and venue information can be accessed here.

If you want training in your workplace or on-site, contact us here.

Course Requirements

Access to a computer with the internet, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

Basic numeracy and literacy skills are needed to attend this course.

Access to a computer with internet access, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

If you have ANY special needs (e.g., language/literacy/numeracy difficulties/ physical disabilities etc) that you think may impact on your ability to complete this training, please let us know before enrolling

Requirements for Completion

You must complete 100% of any training and satisfactorily complete all the competency-based assessment tasks in the units.

 Physical Requirements

If you suffer an allergy to latex products, please advise us. 

Practical activities involve training scenarios conducted at floor level and contact with other students/instructors. Please wear suitable clothing.

CPR, as an example, is a rigorous physical activity requiring you to compress the chest of a manikin downwards about a third of the chest depth continuously at 100 to 120 times a minute for a continuous period of 2 minutes. First aid and CPR type courses require you to perform 2 minutes of CPR on an adult manikin on the floor and two minutes of CPR on an infant on a firm surface. If you are doing a childcare type first aid course, you will be required to do an additional 2 minutes of CPR on a child manikin.  This requires a level of endurance, strength, and fitness appropriate to this task. If you have current physical injuries, medical problems or limitations, please discuss this with your trainer. You must don’t injure yourself or exacerbate an existing condition in training.

Other units of study may involve driving or moving patients, depending on the particular requirements of the unit. Please contact us before enrolment if you would like to discuss individual units.

The Assessment Process

We use a range of assessment methods to gather evidence of your knowledge and applied skills for this course. The assessment methods may include multiple choice questions, short written answers and practical activities. On enrolment in, you will be provided with access to International Paramedic College’s course learning materials; it is expected that you have read and understood the contents and completed any pre course learning before starting the assessments. Full information about the assessment requirements and course content is available below.

On enrolment, you will be provided with a login to our student portal to access online assessment tasks. We understand that this may not suit everybody. If you have particular requirements, please contact us. It is expected that you have read and understood the learning materials to develop your responses to the assessment tasks, and completed any assessment tasks as per the student instructions and with the learning materials for that module. The use of AI or software to generate answers to assessment takes is covered in our plagiarism and the use of AI policy available on our student information page or in the footer of our website.

Our express delivery option requires you to complete pre-course learning before attendance.

Learner Support

International Paramedic College is aware of the need to identify the individual support needs of learners and to provide access to educational and wellbeing support services to enable them to meet the requirements of the training product in which they are enrolled. Learner support includes any educational and support services that a learner may need to assist them in their training.

We will provide wellbeing support in the form of services and resources to assist with learners’ physical, mental, and emotional wellbeing. This may be provided through one-on-one support by a designated staff member or through referral to appropriate external services where the individual’s needs are out with our professional abilities and expertise.

We need to identify any particular requirements such as literacy, numeracy, English language or physical capabilities that learners would have to complete each course, and develop strategies to make support available where gaps are identified.

You will be asked at course registration to identify any support need you may need. This will be flagged to your trainer/assessor so they are aware and can provide appropriate support.

You should contact us to discuss any particular support requirements you may have before enrolment, and to understand the physical requirements of CPR training as an example.

Reasonable Adjustment – Learning difficulties

Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.

Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. Please note the requirements under physical activity below.

Reasonable adjustment may include access to paper-based assessments due to technical or access issues to online assessment systems in a particular workplace. Additional time, fees, or charges may apply for this standard delivery option.

Please note, to be deemed competent in any unit requiring CPR or first aid you must be physically able to perform the following (these requirements cannot be changed):

Uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Uninterrupted CPR infant manikin placed on a firm surface.

Additionally, childcare first aid students must perform uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Please speak with us before enrolment assessment if you have any concerns.

Students must have reasonable English language skills, as all units are assessed in English and access to a computer and the internet.

If you have particular requirements or well-being needs, please contact us to discuss your situation before enrolment

Language Literacy numeracy

Please notify us before enrolment if you have any Language Literacy or Numeracy issue. All assessments are conducted in English.

Language literacy and numeracy (LLN) assessment tool information

An 'ACSF Assessment Task/Tool' or 'LLN Assessment Task/Tool' is a diagnostic assessment tool used to determine an individual's language, literacy, and numeracy (LLN) skill levels.

The tasks typically consist of various reading, writing, maths and oral communication questions designed to be relevant to workplace tasks.

The idea is that the tools will help gauge a person's current LLN skill levels and identify whether they have the required LLN skills to effectively interact with information and complete tasks that would be commonplace in a certain job, and if not, where the areas of required support are.

While IPC is not involved in VET Loans, there are assessment tools and tasks provided that some students may like to use to assess LLN needs Information is available here

They can be accessed here at the Australian Government Department of Employment and Workplace Relations

Student interviews are conducted before enrolment in our qualifications like the

  • HLT21020 Certificate II in Medical service first response
  • HLT31220 – Certificate III in Basic Health Care
  • HLT41120 Certificate IV in Healthcare
  • HLT51020 – Diploma of Emergency Health Care

You can book your pre enrolment interview where any LLN issues can be discussed as well as the course content and details about assessment activities costs payment plans workplacemts etc

Please book an online zoom session time to discuss these and any other issues here with one of our paramedical trainers.

Student handbook

In addition, the Student Handbook provides a guide to studying with us

Requirements for Completion

You must complete 100% of the training course and satisfactorily complete all the competency-based assessment tasks. If you feel you may need some support to complete the learning or assessment tasks, either because of a literacy issue, a learning difficulty or a physical disability, please let us know. We may be able to make adjustments to our learning and assessment processes. Information concerning reasonable adjustment and the type of student support services we supply can be found in our Student Handbook.

Entry Requirements — Pre requisites

You will be notified of any prerequisites before enrolment for any particular course. While there are no prerequisites for the majority of our courses, you will need to have sufficient English language skills to complete the competency-based and online training.

You will need access to the internet and certain basic computer skills to complete the online learning modules.

A driver's licence will be required for any transport units

The unit PUAEME008 Provide pain management and HLTAID015 Advanced resuscitation both have a current first aid course (HLTAID011) as a prerequisite, and you will require a green whistle training device or old stock of the device to simulate administration of the pain management drug. Full details are available here.

Students must have reasonable English language skills as all units are assessed in English

A current photo ID is required to identify you in video submissions

Under 18

Participants under the age of 18 are required to provide a consent form completed by their legal guardian when they attend training.

Students under the age of 14 may complete non-accredited training with a parent or guardian present at the time of training and for the duration of the non-accredited course. A consent form is required.

Unique Student Identifier Number (USI)

From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us.

Finding your USI Number

If you have undertaken any registered training since 2015, you may already have a USI.

If you don’t have one, applying is easy.

Click here to find your USI

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014. Then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.

Recognition of Prior Learning — Credit transfer

We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.

If students have units with the same code number in qualifications they are completing with IPC they can apply for credit transfer. Please send the certificates or Statements of Attainments and transcripts so we can confirm those credit transfers with the issuing RTO.

Student Services Information and Policies

We have a student services webpage that provides information for students here

Our student handbook, refunds, payment plans, terms, and conditions and our policies on are available in the footer of this website. Students can access these at any time. Information for students is provided in the student handbook.

Review the student handbook provided by your IPC, which includes policies, procedures, and support services available to you.

Important Assessment information - Please read

Important course information — Please read

Every effort has been made to ensure the contents of assessment packages, learning materials and College documents are free from errors or omissions. However, you should conduct your own enquiries and seek professional advice where necessary before relying on the facts, statements, or materials contained in this assessment pack. International Paramedic College is not responsible for any injury, loss, or damage resulting from material included in or omitted from this assessment pack resource.
Information in our training and assessment packages is current at the time of publication.
Our courses may have a world-wide audience and emergency laws and regulations vary from state to state and country to country, so this course cannot be definitive on all legal issues for your workplace or location. This information is not legal advice and is for guidance only. When in doubt, always seek legal counsel.
All workers, regardless of their field or profession, operate within a legal and ethical framework. This simply means that we all work within the boundaries defined by applicable laws and ethical standards. This study guide aims to provide the healthcare worker with a sound introduction to the legal aspects of working within an ambulance environment.
As a healthcare worker, you have legal obligations to yourself, your patients, the organisation in which you work and your co-workers. To meet these obligations, it is important to know the laws that relate to your work and ensure you carry out your work role in accordance with those laws.

The Assessment Process – An Introduction

You will have been provided with access to International Paramedic College’s (IPC) course learning materials, and it is expected that you have read and understood the content prior to starting the assessments. You will have been advised of any specific learning materials or resources required for your assessment.

We use a range of assessment methods to gather evidence of your knowledge and applied skills for a unit or qualification.

What is Competency-Based Assessment?

Competency-based assessment is the process of gathering evidence to confirm that participants can perform the required skills and knowledge for the unit or course they are enrolled in. To complete a unit of competency, participants are required to successfully demonstrate their skills and knowledge in all the activities within this assessment. Rather than using a marking scale, competency-based assessment determines competency as either 'competent' or 'not yet competent'.
You are required to successfully demonstrate competence in all the activities in this assessment. If you are unable to answer a question, your answer is deemed not satisfactory. For any of the assessment activities where you are unable to satisfactorily demonstrate competence, your assessor will work with you to identify opportunities for further training if required and arrange re-assessment when you are ready or at the end of the session.
If you are unable to demonstrate your ability in any area of the assessment, you will be re-assessed. Re-assessment may include demonstrating a skill, answering questions, or providing further information. All participants are given two opportunities to be reassessed without further payment required. On occasions where participants are unable to demonstrate competency after two re-assessment attempts, they will be required to re-enrol in the unit(s) or directed back to the learning materials to review before any reassessment.

Effective assessment must follow the principles of assessment

The Australian Government Quality Skills Authority requires training organisations to follow the principles of assessment it has stated as:

Fairness

  • The individual learner’s needs are considered in the assessment process.
  • Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.
  • The RTO informs the learner about the assessment process and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.

Flexibility

Assessment is flexible to the individual learner by:

  • reflecting the learner’s needs
  • assessing competencies held by the learner, no matter how or where they have been acquired
  • drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.

Validity

Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.

Validity requires:

  • assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance
  • assessment of knowledge and skills is integrated with their practical application
  • assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations
  • judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.

Reliability

Evidence presented for assessment is consistently interpreted, and assessment results are comparable irrespective of the assessor conducting the assessment.

The rules of evidence

Students and assessors are reminded that the rules of evidence in assessment are that the assessment evidence provided by the student for the assessment tasks have

Validity

The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.

Sufficiency

The assessor is assured that the quality, quantity, and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.

Authenticity

The assessor is assured that the evidence presented for assessment is the learner’s own work.

Currency

The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

Questions & Answers

Depending on the question style, where appropriate, students are required to answer questions in their own words to demonstrate understanding. Questions can also be completed orally. You can answer the questions verbally with an assessor or another support person, such as a supervisor or mentor. When undertaking an oral assessment, you are required to answer the questions in your own words, and your assessor or support person is required to document your answers.

Learner Support

Learner support includes any educational and support services that a learner may need to assist them in their training.

We need to identify any particular requirements such as literacy, numeracy, English language or physical capabilities that learners would need to complete each course, and develop strategies to make support available where gaps are identified.

You will be asked at course registration to identify any support need you may need. This will be flagged to your trainer/assessor so they are aware and can provide appropriate support.

You should contact us to discuss any particular support requirements you may have before enrolment and to understand the physical requirements of CPR training as an example.

Plagiarism and the use of artificial intelligence programs (AI)

International Paramedic College (IPC) is committed to fostering a positive learning environment and nurturing strong relationships with our students. We aim for clarity regarding tasks and behavioural expectations to mitigate anxiety and prevent academic misconduct.

Authentic assessments are designed for students to undertake tasks that reflect real-world challenges, thereby demonstrating the practical application of essential knowledge and skills. Such tasks mirror those encountered in actual workplace settings, allowing for the use of diverse reference materials, expert consultations, and supervisory guidance (Sridharan & Mustard, 2015, p.4).

Plagiarism is taking and using someone else’s thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a participant’s exclusion from a module unit or a course. When you have any doubts about including the work of other authors in your assessments, please consult with your trainer or IPC administration team.

The following list outlines some of the actions for which a participant can be accused of plagiarism:

  • Presenting any work by another individual as one’s own unintentionally
  • Handing in assessments markedly similar to or copied from another student
  • Presenting the work of another individual or group as their own work.
  • Handing in assessments without the adequate acknowledgement or referencing of sources used, including assessments taken totally or in part from the internet or AI programs.
  • Using artificial intelligence (AI) generated responses in assessment tasks without explicit instruction to do so.

As part of IPC’s policies, students may be asked to affirm that they will not utilise AI platforms, tools, or homework help websites for completing assessment tasks, acknowledging that such actions contravene IPC’s plagiarism policy.

Furthermore, students are prohibited from sharing assessment answers or any intellectual property with others or on any AI platform, tool, or homework help website, as this constitutes a breach of our policy.

By adhering to these guidelines, IPC students maintain the integrity of their educational journey, ensuring that their learning experience is both authentic and reflective of IPC’s commitment to excellence in paramedic education.

Procedures and Guidance for Students

Students should be guided by the learning materials and course textbooks when seeking to answer assessment tasks. Students short answer assessment tasks should be in “their own words” except when specifically asked for example to “list 5 causes of …….” As an example.

Students' answers to questions should be of sufficient depth to show an understanding of the question. Submissions may be returned to students asking for more depth and clarity in response to a question or questions

Reviews of student’s assessments submissions will be made and if the use of AI type programs or references that appear outside the learning materials and textbooks, we may ask that students resubmit work to us or reference their sources appropriately.

If an assessor has concerns that this plagiarism and AI policy has been breached, then the submitted assessment will be referred to the training manager for review.

The student may be asked to review their submission or provide evidence that the submission matches the rules of evidence, that the submission is the students own work. That may require re submission of the assessment with appropriate references or adjustments.

For online courses where a video is submitted as evidence, a photo ID may be requested from the assessor to confirm that it is the student performing the assessment tasks.

Students may be asked to follow a particular pathway progression through programs to enhance practical training and deliver optimal learning outcomes by building knowledge sequentially

Reviews of students’ assessments submissions will be made and if the use of AI type programs or references that appear outside the learning materials and textbooks, we may ask that students resubmit work to us or reference their sources.

Access to our Plagiarism and the use of AI Policy is available here

Individual workplaces

We are aware that the answers, information and projects completed will differ from one student to another depending on their workplace, Scope of practice, clinical practice guidelines and/or experience. We encourage you, wherever possible, to apply the requirements of your assessments to your workplace. We will use generic examples of Clinical Practice Guidelines as an industry basis for applying treatment modalities in accordance with current industry standards.

We are not assessing your ability against anyone else, and we do not compare your work to that of other students to determine if you are competent or not. We only assess your evidence to demonstrate the skills and knowledge to meet the requirements of the unit.

Where appropriate, your assessor will work with you and your supervisor, if employed, at the beginning of the unit to identify appropriate activities and/or projects that you can use when completing the assessment activities.  If your workplace does not have the required documents, resources, and/or equipment to undertake the training and assessment activities in a unit, we will provide access to generic examples of these for you.

You will find that if you are required to provide work samples, the activity asks you to use your workplaces template, forms, checklists, and policies. If your workplace does not have these, we will provide examples that you can work with.

Work Samples

Where they are required, work samples are documents which have been created in the workplace or in the same style and manner which is appropriate to the workplace. With all work samples it is essential that you maintain confidentially of all parties including the employer, clients, and any other person.

If you are submitting real workplace documents, you must gain permission from all relevant personnel (this must be written) and submit the approval with the documents.

Evidence can take many forms and be gathered from many sources
Indirect evidence or using other parties to collect supplemental evidence if required must be done in accordance with the required standards. This fact sheet provides information about clause 1.8 of the Standards for RTOs 2015. For further information on assessment and clause 1.8 requirements, please refer to the Users’ Guide to the Standards for Registered Training Organisations 2015.

Alternative assessment and adjustments to assessment activities

If you are unable to complete a particular activity or have a suggestion of a relevant workplace activity that would meet the requirements of a unit, we encourage you to discuss this with your Assessor or the IPC team.

Foundation Skills

Foundation Skills are embedded in the assessment tasks, this means that the language, literacy, numeracy, and employment skills you are required to demonstrate during your participation are assessed at the same time as the other required skills and knowledge for the unit.

Competency Completion

You must successfully complete all assessment activities to be deemed competent.
Results
1. Individual assessment tasks will be marked as:
Satisfactory (S) Not yet Satisfactory (NYS)
2. On the completion of all assessment tasks a final result will be given as:
Competent (C) Not yet competent (NYC)

You will be given the results to knowledge-based assessment activities automatically online or at the beginning of your face to face/practical session and you will be given the opportunity to re-sit any tasks you did not satisfactorily complete at the end of the session.

Your assessor will give you feedback as you complete the practical assessment activities and, again, if you are not given a satisfactory outcome on the first attempt you will have the opportunity to re-sit these tasks at the end of the session or contact the administration team to make alternative arrangements.

Reasonable Adjustment — Learning difficulties

Enrolment in our training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.

Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. Please note the requirements under physical activity below.

Reasonable adjustment may include access to paper-based assessments due to technical or access issues to online assessment systems in a particular workplace. Additional time, fees, or charges may apply for this standard delivery option.

Please note, to be deemed competent in any unit requiring CPR or first aid you must be physically able to perform the following (these requirements cannot be changed):

Uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Uninterrupted CPR infant manikin placed on a firm surface.

Additionally, childcare first aid students must perform uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Please speak with us before enrolment assessment if you have any concerns.

Students must have reasonable English language skills, as all units are assessed in English and access to a computer and the internet.

If you have particular requirements or well-being needs, please contact us to discuss your situation before enrolment

Language Literacy Numeracy

Please notify us before enrolment if you have any Language Literacy or Numeracy issue. All assessments are conducted in English.

Language literacy and numeracy (LLN) assessment tool information

An 'ACSF Assessment Task/Tool' or 'LLN Assessment Task/Tool' is a diagnostic assessment tool used to determine an individual's language, literacy, and numeracy (LLN) skill levels.

The tasks typically consist of various reading, writing, maths and oral communication questions designed to be relevant to workplace tasks.

The idea is that the tools will help gauge a person's current LLN skill levels and identify whether they have the required LLN skills to effectively interact with information and complete tasks that would be commonplace in a certain job, and if not, where the areas of required support are.

While IPC is not involved in VET Loans, there are assessment tools and tasks provided that some students may like to use to assess LLN needs Information is available here

They can be accessed here at the Australian Government Department of Employment and Workplace Relations

Student interviews are conducted before enrolment in our qualifications like the

  • HLT21020 Certificate II in Medical service first response
  • HLT31220 – Certificate III in Basic Health Care
  • HLT41120 Certificate IV in Healthcare
  • HLT51020 – Diploma of Emergency Health Care

You can book your pre-enrolment interview where any LLN issues can be discussed as well as the course content and details about assessment activities costs payment plans workplacemts etc

Please book an online zoom session time to discuss these and any other issues here with one of our paramedical trainers.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is the acknowledgement of competencies obtained through formal training, work experience and life experience. If you feel you are entitled to recognition, please discuss with your assessor who will explain the process in detail.

We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.

If students have units with the same code number in qualifications, they are completing with IPC they can apply for credit transfer. Please send the certificates or Statements of Attainments and transcripts so we can confirm those credit transfers with the issuing RTO.

Assessment Appeals

If you are unhappy with the result of an assessment, talk to your assessor first to see if can resolve the issue. However, if you are still not happy, we have an Assessment Appeals Process, this can be accessed in our Student Handbook via a link in the footer of our website.

Further Information

In addition, the Student Handbook provides a guide to studying with us

Further information relevant to our assessment processes can be found in the Student Handbook or you can contact the office or your trainer for a hard copy. Topics include:

  • Recognition of Prior Learning (RPL)
  • Credit Transfer (CT)
  • Student Support
  • Student Rights and Responsibility
  • Reasonable adjustment
  • Complaints and Assessment Appeals Procedure and Forms
  • Issuing Certificates and Statements of Attainment
  • Assessment Outcomes
  • Reasonable Adjustment
  • Submission of Assessments
  • Authenticity of work
  • Foundation Skills
  • COVID-19 Adaptive measures

You can visit the student information page on our website here

Specific Unit or Course Information

Complete details of the unit or course can be found at online at The Australian Government Department of Skills and Employment website here at https://training.gov.au/.

Unique Student Identifier Number (USI)

From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us.

Finding your USI Number

From 1 January 2015 anyone undertaking nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will need to do so prior to attending training with us. To apply or to check if you already have a USI number is a very quick and painless online process at the Australian Government website www.usi.gov.au. Follow the prompts as a student. Click here to apply on-line or check your USI number.

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide an USI, or have an exemption granted under the Student Identifiers Act 2014, then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service.

The USI transcript service is provided by the Australian Government, not by International Paramedic College. They request we provide student information to them annually in January. We do not add that information to their register, they do it. Please read the information they provide on their site titled "When will my training appear".
https://www.usi.gov.au/documents/your-usi-transcript
If you have any further queries, do not hesitate to contact us.

If you have undertaken any registered training since 2015, you may already have a USI.

If you don’t have one, applying is easy.

Click here to find your USI

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014. Then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.

Submission of answers

Complete the online assessment activities and upload any written documents outlining the skills and knowledge asked for. They will be marked, and any feedback provided to you by the system or at the practical session from your assessor.

If students you do not get a question(s) correct, you will have the opportunity to discuss the topic in class with your trainer and re-answer the question(s) at the end of class. Your trainer will give you another answer sheet if it is required or may submit your corrections online via our SMS. This can be done by the trainer asking you verbally for any corrections.

If you have any learning or physical needs that make reading or writing the answers to the questions difficult, please contact our office prior to class and we will discuss any reasonable adjustments we can make to facilitate you completing this task.

If students would like to ask any questions or be provided with additional feedback, our student management system allows you to summit and enquiry

Student Information

Important course information about your enrolment with International Paramedic College and our policies is always available on the student information page of our website here.

https://www.internationalparamediccollege.com.au/student-information/

We have a student services webpage that provides information for students here

Our student handbook, refunds, payment plans, terms, and conditions and our policies on are available in the footer of this website. Students can access these at any time. Information for students is provided in the student handbook or our FAQ page.

Review the student handbook provided by your IPC, which includes policies, procedures, and support services available to you.

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