CALL US (Mon-Fri) 1300 244 994 9:00am - 4:30pm AEST


Course Selector


Communicate and Work in Health or Community Services

100% Online Course


What you will learn by studying this unit

Communication plays a vital role in the health and community services sector, where effective interaction is key to delivering quality care and services. The unit of study CHCCOM005, “Communicate and Work in Health or Community Services,” equips individuals with essential communication skills, enabling them to thrive in diverse healthcare and community settings. This unit focuses on fostering clear and compassionate communication, building rapport, and navigating challenging scenarios within the context of health and community services.

Learning Objectives

Studying CHCCOM005 Communicate and Work in Health or Community Services offers a range of valuable skills that are essential for success in this sector. Some key learning objectives include:

Understanding Effective Communication: Learn the fundamental principles of effective communication, including active listening, nonverbal cues, and appropriate language usage. Discover how these skills contribute to positive interactions with clients, colleagues, and stakeholders.

Building Empathy and Rapport: Develop the ability to empathise with clients and understand their unique needs and concerns. Discover strategies to establish rapport and create a supportive environment that fosters trust and open communication.

Adapting Communication Styles: Explore how to adapt your communication style to suit different individuals and situations. Understand the importance of tailoring your approach to meet the diverse needs of clients and colleagues.

Managing Difficult Conversations: Gain skills in addressing challenging or sensitive topics with sensitivity and professionalism. Learn techniques for managing conflicts, delivering feedback, and ensuring effective outcomes.

Cultural Competence: Understand the significance of cultural diversity in healthcare and community services. Acquire cultural competence to communicate respectfully and effectively with individuals from various cultural backgrounds.

Team Collaboration: Learn how to effectively communicate within interdisciplinary teams. Discover the value of collaborative communication in achieving holistic care and integrated services.

Ethical and Legal Considerations: Explore the ethical and legal aspects of communication in healthcare and community services. Understand the importance of confidentiality, consent, and accurate documentation.

Applying Skills in Various Workplaces

The skills gained from completing CHCCOM005 Communicate and Work in Health or Community Services are highly sought after in a range of job roles and workplaces within the healthcare and community services sector. These skills are integral to providing excellent care, fostering positive relationships, and ensuring smooth operations. Some job roles and workplaces that require expertise in effective communication include:

Hospitals and Clinics: In hospital and clinic settings, effective communication is crucial for interacting with patients, their families, medical staff, and administrative teams. Clear communication ensures accurate information transfer and enhances patient satisfaction.

Aged Care Facilities: When working in aged care facilities, professionals need strong communication skills to engage with elderly residents, their families, and fellow caregivers. Compassionate communication helps address the emotional and physical needs of residents.

Mental Health Services: Professionals in mental health services require exceptional communication skills to establish trust and rapport with clients. Effective communication contributes to accurate assessment and personalized care planning.

Community Health Centres: In community health centres, clear communication is essential for educating the community about health issues, conducting health promotion campaigns, and providing preventive care services.

Disability Support Services: When working with individuals with disabilities, communication skills are vital to understanding their unique requirements and preferences. Effective communication ensures that support services are tailored appropriately.

Nonprofit Organisations: Many nonprofit organisations in the health and community services sector rely on effective communication to engage with stakeholders, donors, volunteers, and the communities they serve.

Counselling and Social Work: Professionals in counselling and social work depend on communication skills to build rapport with clients, help them navigate challenges, and empower them to make positive changes.

Emergency Services: Effective communication is critical in emergency services, where quick and accurate information exchange can save lives. Professionals must convey information clearly and remain composed during high-pressure situations.

CHCCOM005 Communicate and Work in Health or Community Services is part of our Cert III in Basic Health care and offers an invaluable skill set across a wide range of job roles and workplaces within the health and community services sector. By mastering effective communication techniques, individuals can contribute to improved patient/client outcomes, enhanced teamwork, and overall success in their chosen field. Whether working in hospitals, aged care facilities, mental health services, or community health centres, the skills gained from this unit of study are essential for making a positive impact and creating meaningful connections within the industry.

These units are common units in the paramedical and general health care sector training and education courses.

All our units are written by us and have a paramedic/prehospital care focus

Paramedical EMT First Responder Courses and Learning Pathway to Becoming a Paramedic

HLT21020 Certificate II in Medical Service First Response

HLT31220 Certificate III in Basic Health Care

HLT31120 Certificate III in Non-Emergency Patient Transport (NEPT)

HLT41120 Certificate IV in Health Care (First responder EMT Medic)

HLT51020 Diploma of Emergency Health Care (Paramedical Training)

Health & Administration Units

HLT37315 Certificate III in Health Administration

HLT47315 Certificate IV in Health Administration

HLT37215 Certificate III in Pathology Collection

Nursing & Community Services Units

CHC43115 Certificate IV in Disability

CHC43015 Certificate IV in Ageing Support

HLT51020 Diploma of Nursing

Performance Evidence for CHCCOM005 – Communicate and Work in Health or Community Services

Students must show evidence of the ability to complete tasks outlined in elements and performance criteria, manage tasks and manage contingencies in the context of the job role. There must be evidence of the student having

demonstrated effective communication skills in 3 different work situations

clarified workplace instructions and negotiated time frames with 2 colleagues

Responded appropriately to 3 different situations where communication constraints were present

Complete workplace correspondence and documentation

completed 2 written or electronic workplace documents to organisation standards

Knowledge Evidence, CHCCOM005 – Communicate and Work in Health or Community Services:

The student must be able to demonstrate essential knowledge to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations in relation to communication:

privacy, confidentiality and disclosure


duty of care

mandatory reporting


informed consent

work role boundaries – responsibilities and limitations

child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure

sources of information and the application of legal and ethical aspects of health and community services work

ethical decision-making and conflicts of interest

principles of effective communication, including models, modes and types

communication techniques:

open-ended questions, affirmations, reflections and summaries

difference between motivational interviewing and coercive approach

difference between collaboration and confrontation

influences on communication:




emotional state




potential constraints to effective communication in health and community service contexts

health and community services industry terminology relating to role and service provision

importance of grammar, speed and pronunciation for verbal communication

when and how to use and recognise non-verbal communication

structure, function and interrelationships between different parts of the health and community service system

organisation structure and different models to support optimum client service:

principles underpinning person-centred service delivery

principles of rights-based service delivery

different roles and responsibilities of team

characteristics of multidisciplinary teams and how they are used

relationships between different members of the health and community services workforce

role of support services

links and interrelationships with other services

funding environment

digital media and use in community services and health sector, including:



social media

podcast and videos

tablets and applications

newsletters and broadcasts



Assessment Conditions for CHCCOM005 – Communicate and Work in Health or Community Services:

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

To see more details on this paramedical unit CHCCOM005 click here to view the full details here on training.gov


Pre Hospital Care and Health Care Jobs and Career Choices

Jobs and careers in the growing health sector are expanding and rapidly changing with advances in patient care and management. These units can be used across many roles in the health and community sector. Develop a career plan and have research our units and qualifications to see what might fit with your plan. For assistance, Contact us


Study Mode


100% Online

Course Fees


Book Your Course Online Now