We operate fair and equitable fees, student transfer and refunds policy for people who undertake training, purchase products or services from International Paramedic College Pty Ltd.
Your enrolment in our courses is acceptance of our fees, refund policy and our terms and conditions set out here, on our website and in our student handbook. Please read and review these policies prior to enrolling in your course. Please contact us if you have any further questions.
When a student enrols in a course offered by International Paramedic College Pty Ltd and pays a course fee, it means a binding contract is created between the student and International Paramedic College. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to International Paramedic College (IPC). If you pay by credit/debit card then your refund will be credited back to your bank through your card, any other refunds are made by bank deposit. To apply for a refund you should email your bank account name number and BSB and details of your request to [email protected]
All courses are paid for in advance or on the day at the course venue. Products are paid at the time of order or you can choose to have an invoice if you are a trading company who has made an arrangement with us to invoice you for training services.
In regard to course refunds, transfer cancellations etc where a course administration fee is applied, that fee is set at $20 to cover payment fees and administration expenses.
We will make course refunds to students in certain circumstances as listed in the table below
|Withdrawing from a training program||Students are entitled to a refund of fees paid as per our refund terms and conditions if they withdraw and notify us in writing/email more than 7 working days before the scheduled start of the training program. An administration fee will apply to cover fees and costs.|
If students withdraw within 7 working days before the scheduled start of the training program no refund will be made
|If a training program is cancelled before commencement||You will be entitled to a full refund of fees paid|
|Course transfer to another available course||Course transfer is free and will be allowed if advised 24 hours prior to the start of the course.|
Course transfer or refunds are not available to students who “fail to show” for the class or who do not give the required notice.
|If for any reason we cannot complete the training||You will be entitled to a refund of fees proportional to the amount of training not delivered|
Refunds will not be issued when
- Withdrawal from a course is less than 7 days prior to course commencement.
- A student wants to leave a course before the advertised completeion time of the course
- Changes occur in student’s work hours
- Changes occur in a student’s personal life
- Student changes their mind and they have commenced the course
- It becomes inconvenient for a student to travel to class
- A student moves interstate
- A student changes jobs or becomes retrenched
- A student leaves before finishing course/unit of competency
- A student is expelled from the training centre for a serious breach of discipline
- A certificate has been processed and emailed to the student
Course transfer is allowed if advised 24 hours prior to the start of the course by email.You may be required to complete any online assessment tasks again as a result of any course transfer.
A transfer is not available to students who “fail to show” for the class or who do not give the required 24 hours’ notice by email.
Late Students/ Early departure
Students who arrive late, after the scheduled course start time may be denied access to training and be required to pay an additional administration fee to reschedule your booking.
Failure to attend training a second time will null and void any offer of course transfer.
Refunds will not apply to any fees paid
No refund is available if students leave prior to completing the course/unit of competency. However, if you wish to finalise incomplete units of competency at a future course, the original fee can be used as a credit towards that course plus an administration fee to reschedule your booking. This offer is available within a 2 weeks period from the initial training date. Because of the nature of competency based training and assessment, you may be required to attend the full course again.
We are aware of our obligations as a Registered Training Organisation to protect any student fees paid in advance. To this effect we have the following policy in place: we do not collect fees in advance of more than $1500
Where course fees are over $1500 in total, students will have to sign an agreed payment plan on enrolment. This plan will give payment dates and the amount of the instalment. It is your responsibility to ensure this payment is made. We will charge an additional 10% if we do not receive the payment and have to contact you to make arrangements to pay.
If there is default on the payment plan the following may occur:
Suspension from accessing or attending training and assessment until the outstanding debt is paid
Referral to a debt collection agency after a period of 60 days
Fees for RPL
Fees for credit transfer may apply as per our published schedule of fees. Fees for RPL will depend on the number of units applied for and a price will be supplied on initial enquiry or application.
Replacement or Reissue of Certificates or Statements of Attainment
We charge a fee to replace or print and post a Certificate or Statement of Attainment. All orders and payments can be made on our website here. You should allow 21 days from receipt of a request to delivery.
Business or Organisation Course Bookings Policy
When bookings are made by a business or organisation for IPC to provide onsite or workplace training the following additional terms and conditions will apply.
We operate fair and equitable fees and refunds policy for business and organisations who undertake training with us.
Your acceptance of our quote or agreement to conduct training courses is acceptance of our fees and refund policy and the terms and conditions under which we offer training, goods or services.
If we agree to invoice your organisation then full payment for the agreed day rate is payable upon receipt of the invoice or its due date, by bank deposit only. Certificates will not be issued until payment is made in full.
Notification of course starts times, location and student requirements for your staff, is your responsibility.
We will quote you our day rate price based on the number of students attending a course.
Your acceptance of the quoted price, our day rate, and confirmation of training is based on those minimum numbers. If students “fail to attend” for any reason, this is your responsibility.
We will invoice you for the agreed minimum numbers quoted in our day rate when you booked.
We understand that last minute changes may apply in a dynamic business environment and so we offer to accommodate employees who fail to attend on the day in future general courses under the terms noted here.
Additional students may always be added by mutual consent and costs adjusted accordingly.
Business and organisational “No Shows” or Failure to Attend Training Our Promise to You
As part of our fair and equitable fees and refunds policy based on our day rate for business and organisations who undertake training with us, we promise that if students from your organisation fail to attend training then we will make every attempt to accommodate them in future courses in our general public courses when vacancies exist in those courses within 1 month of their failure to attend.
This promise does not apply to students who have arrived after the scheduled course start time and have been denied access to training.
Late students will be required to pay an additional administration fee to re-book in our general public courses.
Failure to attend training a second time will null and void this offer.
More Information is available from the links in the footer of our website
Our student handbook outlines our policies and procedures for our students.
Our operations, sales and service policies are also outlined in our Terms and Conditions and refunds payments and cancellations policies.
If you are unhappy with any decision made regarding fees and refunds then please contact us or follow the Complaints and Appeals process available in the student handbook.
Cooling off period
For courses/qualifications of duration in excess of 1 day and a learning contract was agreed upon then a five day cooling off period whereby the learner can choose to terminate the agreement without penalty and receive a refund in full for any moneys paid, applies.