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Payments/Transfers Refund and Cancellation Policy

We operate fair and equitable fees, student transfer and refunds policy for people who undertake training, purchase products or services from International Paramedic College Pty Ltd.

We hope you understand that a training business sells places in courses. Like an airline or a hotel, once the date has past, we cannot sell the place in that course again, which is why we ask for notice of any changes. We often shut off online bookings as courses fill up, so we lose any potential bookings and potential customers. When we reschedule your place in a course, we then lose another seat that could have been sold or for someone who needs to complete the course quickly for work purposes.

Your enrolment in our courses is acceptance of our fees, refund policy and our terms and conditions set out here, on our website and in our student handbook. Please read and review these policies prior to enrolling in your course. Please contact us if you have any further questions.

If, after reading our policy you would like to apply for a refund or other consideration, please do so by email to training@internationalparamediccollege.com.au . Our administration fee may be applied as indicated in this policy. Please allow up to 2 weeks for any refund to be processed

No refunds are available for cancellations less than 7 days prior to training. All notice must be given in writing by email.

Cancellations

Where 7 days’ or more notice has been provided by email or in writing, we will process a refund of course fees less our administration fee of $20.00.

Online only training is deemed to commence on processing of your application and confirming your enrolment by email. Any cancellation by you will incur an admin fee. If course materials have been accessed no refunds will be issued

Rescheduling – Course transfer/ Change of course date

A course transfer is not available to students who “fail to show” for the class or who do not give the required 3 working days’ notice by email.

Courses are often booked out, so course transfer is only allowed once for free, subject to 3 working days’ notice by email.

Failure to provide 3 working days’ notice or multiple transfers requires payment of the rebooking fee to transfer your booking.

Places must be available in the course you would like to transfer too.

Course transfer is only available if there are vacancies in the selected alternate course.

You may be required to complete any online assessment tasks again as a result of any course transfer.

Rebooking Fees

A 25% rebooking fee will automatically be charged in the following situations.

  1. You want to reschedule your training for whatever reason with less than the required 3 working days’ notice outlined above
  2. You fail to attend your scheduled training
  3. You reschedule your training more than once

When a student enrols in a course offered by International Paramedic College Pty Ltd and pays a course fee, it means a binding contract is created between the student and International Paramedic College.

Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to International Paramedic College (IPC). We incur certain fees and administrative expenses in processing enrolment applications. If students do not attend courses and fail to give the required notice to us, we are unable to offer that place to another student.

 IF YOU;

  1. Arrive at a course late
  2. Depart a course early
  3. Fail to attend
  4. Do not give the require 3 working days’ notice

Students who arrive late for any reason, after the scheduled course start time may be denied access to training and be required to pay an additional 25% of original course fees to rebook an alternative date.  Payments links below

 If you did not attend your booked course or failed to provide the required notice of the change for any reason we will offer you the option to re-book your original course upon payment of a re-booking fee of 25% of original course fees to re-book an alternative date

The offer to re-book reschedule or in anyway change your course date and any payment of a re-booking fee or admin fee is only valid for 1 week after your original course booking date.  After that time, you will be required to pay the full course fee again to book a course.

Payment of the re-booking fee must be made within 1 week of your original course dates. Please provide us with your requested alternative dates at checkout.

Course dates are available here

HLTAID001 CPR Only reschedule fee payable here

HLTAID003 First Aid (including CPR) reschedule fee payable here

HLTAID004 Childcare First Aid (including CPR) reschedule fee payable here

Failure to attend training a second time will null and void any offer of course transfer.

If you feel you are entitled to other consideration, please email us for a review of your situation.

Administration Fee

We charge an administration fee of $20 for each enrolment and this is non-refundable.

If required any payment of the administration fee of $20 can be made online here

We will make course refunds to students in certain circumstances as listed in the table below

Circumstance

Circumstance

Withdrawing from a training program

Students are entitled to a refund of fees paid as per our refund terms and conditions if they withdraw and notify us in writing/email at least 7 working days before the scheduled start of the training program. An administration fee of $20 will apply to cover fees and costs.
If students withdraw within 7 working days before the scheduled start of the training program no refund will be made

If a training program is cancelled before commencement

You will be entitled to a full refund of fees paid

Course transfer or refunds are not available to students who “fail to show” for the class, arrive late or who do not give the required notice.

Refund Guarantee

If for any reason we cannot complete the training

You will be entitled to a refund of fees proportional to the amount of training not delivered

 Refunds will not be issued when

  • A student arrives late to a course
  • Withdrawal from a course is less than 7 days prior to course commencement.
  • A student wants to leave a course before the advertised completion time of the course
  • Changes occur in student’s work hours
  • Changes occur in a student’s personal life
  • Student changes their mind and they have commenced the course
  • It becomes inconvenient for a student to travel to class
  • A student moves interstate
  • A student changes jobs or becomes retrenched
  • A student leaves before finishing course/unit of competency
  • A student is expelled from the training centre for a serious breach of discipline
  • A certificate has been processed and emailed to the student
  • An online only course has been accessed.

 Course Revisions eg: First Aid changed to Childcare First Aid or CPR

For short courses of less than 1 day’s duration any changes to your course booking will require payment of any difference in the scheduled course fee and our administration fee of $20 to process the changes.

If the course is of a lesser value then the difference, less our administration fee of $20 will be refunded. Any course revisions are subject to 3 working days’ notice in writing by email.

You may be required to attend additional training and assessment.

Because of the nature of competency-based training and assessment, you may be required to attend the full course again.

Please contact us by phone on 1300244994 to organise payment.

 Fee Protection

We are aware of our obligations as a Registered Training Organisation to protect any student fees paid in advance. To this effect we have the following policy in place: we do not collect fees in advance of more than $1500

 Payment Schedule

Where course fees are over $1500 in total, students will have to sign an agreed payment plan on enrolment. This plan will give payment dates and the amount of the instalment. It is your responsibility to ensure this payment is made. We will charge an additional 10% if we do not receive the payment and have to contact you to make arrangements to pay.

If there is default on the payment plan the following may occur:

Suspension from accessing or attending training and assessment until the outstanding debt is paid
Referral to a debt collection agency after a period of 60 days

 Fees for RPL

Fees for credit transfer may apply as per our published schedule of fees. Fees for RPL will depend on the number of units applied for and a price will be supplied on initial enquiry or application for RPL.

 Replacement or Reissue of Certificates or Statements of Attainment

We charge a fee to replace, print and post any Certificate or Statement of Attainment. All orders and payments can be made on our website here. You should allow 21 days from receipt of a request to delivery.

 Payment Terms

All courses are paid for in advance or on the day at the course venue only with prior approval from International Paramedic College. If you are an approved trading company or organisation who has made an arrangement with us we may invoice you for training services or product. Any invoice issued by us is payable within 7 days and is subject to this policy. Invoices may be issued and due for payment prior to provision of training services or product and this policy applies to all invoiced participants.

Business or Organisation Course Bookings Policy

When bookings are made by a business or organisation for International Paramedic College to provide on-site or workplace training these terms and conditions will apply. Any additional terms and conditions will be advised in our quote to you.

Your acceptance of our quote or agreement to conduct training courses is acceptance of our fees and refund policy and the terms and conditions under which we offer training, goods or services.

If we agree to invoice your organisation then full payment for the agreed amount or day rate is payable upon receipt of the invoice or its due date. This payment refunds and cancellation policy will be applied to any changes in accordance with this policy. Certificates will not be issued until payment is made in full.

Notification of course starts times, location and student requirements for your staff, is your responsibility.

We will quote you our day rate price based on the number of students attending a course.

Your acceptance of the quoted price, our day rate, and confirmation of training is based on those minimum numbers. If students “fail to attend” for any reason, this is your responsibility.

We will invoice you for the agreed minimum numbers quoted in our day rate when you booked.

We understand that last minute changes may apply in a dynamic business environment, this will be covered in any quote provided by us to you.

Additional students may always be added by mutual consent and costs adjusted accordingly.

 More Information

Our student handbook outlines our policies and procedures for our students.

Our operations, sales and service policies are also outlined in our Terms and Conditions and refunds payments and cancellations policies.

If you are unhappy with any decision made regarding fees and refunds then please contact us by email or follow the Complaints and Appeals process available in the student handbook.

 Cooling off period

For courses/qualifications of duration in excess of 1 day and a learning contract was agreed upon then a five day cooling off period whereby the learner can choose to terminate the agreement without penalty and receive a refund in full for any moneys paid, applies.

Links

Payment of any administration fee of $20 can be made online here

Payment of the re-booking fee must be made within 1 week of your original course dates. Please provide us with your requested alternative dates at checkout.

Course dates are available here

HLTAID001 CPR Only reschedule fee payable here

HLTAID003 First Aid (including CPR) reschedule fee payable here

HLTAID004 Childcare First Aid (including CPR) reschedule fee payable here