Policy Payments Transfers Refund and Cancellation Policy

Payments/Transfers Refund and Cancellation Policy

All course changes must be made by email. We do not accept any course changes by phone text or any other means.

In the case of organisations or employers booking courses, changes can only be made by the booking organisation, not individual students.

IPC runs a range of short courses requiring practical attendance (e.g. first aid and CPR) 100% online courses, and full qualifications leading to certificates and diplomas)

We hope you understand that a training business sells places in courses. In our short duration courses (CPR-First Aid type courses), like an airline or a hotel, once the practical date has passed, we cannot sell the place in that course again, which is why we ask for certain notice of any changes. Online bookings are shut off as courses fill up, so we lose any potential bookings and potential customers. When we reschedule a place or changes in a course, we then lose another seat that could have been used for someone else who needs to complete the course quickly or for work purposes.

All course rescheduling and cancellations must be done manually and so will incur fees and charges. You are enrolled in our short course programs involving a face-to-face practical session, they begin when you register and pay online as you are given access to the pre course learning and course immediately. This means that we provide you with our training services immediately and in good faith.

Compliance with ASQA Standards

IPC is committed to providing training and assessment in accordance with the guidelines ASQA guidelines for Registered Training Organisations. This policy aims to identify how IPC maintains equity and fairness for students paying fees and protects the viability of training products delivered. We regularly review our policies to ensure ongoing compliance and to provide the best possible service to our students.

Fair and Reasonable Refund Practices

International Paramedic College Pty Ltd is committed to ensuring fair and reasonable refund practices and will:

Implement and maintain a process for the fair and reasonable refund of fees paid.
Provide refunds for fees and charges paid by individuals, organisations, or students in accordance with this policy.
Not override any rights and remedies under applicable consumer protection legislation, including the Australian Consumer Law, which may include a student’s right to a refund in particular circumstances.

Transfer of Enrolment and Training Product Fees

Enrolment and training product fees are at no time transferable to another person.

Payments Policy

At International Paramedic College Pty Ltd, we operate a fair and equitable fees policy for those undertaking training or purchasing products or services from us. Payment can be made electronically via card online, direct bank transfer, or any other method specified on our website. Receipts will be issued upon full payment.

Bank deposits and invoice payment will have to be processed manually and will result in delays in enrolment and processing. Certificates will not be issued until bank payments are cleared.

Refunds Policy

We understand that circumstances can change, and you may need to withdraw from a course.

Our refund policy is as follows:

If we cancel a course for any reason, you will receive a full refund of any fees paid. We will notify you as soon as possible of any cancellations and provide options for rescheduling or transferring to another course.

Full Refund: If you cancel your enrolment more than 7 days before the practical course start date, you will receive a full refund of any fees paid, less a non-refundable administration fee of $35.
No Refund: If you cancel your enrolment less than 7 days before the practical course start date, no refund will be issued. You will be offed an opportunity to reschedule your practical course date on payment of our re-enrolment fee of $35 to a new practical course date. The offer to transfer at this reduced rate.is only available once. If a student fails to attend a second time, the course fee is forfeited.

Student Illness or other non-attendance:

Should you be ill on the day of your practical course or do not attend for any other reason. You need to advise us in writing within 7 days of your practical course. You will be offed an opportunity to reschedule your practical course date on payment of our re-enrolment fee to a new practical course date of $35. You may make application for special consideration. (see below)

Note that refunds will not be issued in the following circumstances:

A student arrives late or wants to leave before the advertised finishing time.
A student wants to leave the practical course before the completion of the course.
A student fails to complete an online learning component or fails to satisfactorily complete any aspect of the course requirements, including online learning.
A student withdraws from a course less than 7 days before the practical course commencement date.
Changes occur in a student’s work or personal circumstances.
A student changes their mind regarding attendance, moves from the region, changes jobs, or work circumstances.
A student is expelled from the training centre.
A certificate has been processed and emailed to the student.
An online course or its components has been accessed.
The specific 5-day cooling-off period for qualifications (Certificate II, III, IV, or Diploma programs) has expired.
A payment plan agreement is in place (the Terms and Conditions of the payment plan will apply).
A student fails to complete the online pre course learning for short courses e.g. First Aid and CPR

Workplace/Onsite courses Fees, Refunds, and Charges

When bookings are made by a business or organisation for International Paramedic College to provide on-site or workplace training, these terms and conditions will apply. Any additional terms and conditions will be advised via a written quote. Acceptance of our quote or agreement to conduct training courses is acceptance of our Fees, Refunds and Charges Policy and the Terms and Conditions under which we offer training, goods or services.

Fees for workplace/onsite training are based on the number of booked participants. An invoice will be issued at the time of booking and payable within 7 days or before the commencement date of the onsite/workplace course.

Note: Any booked student who cannot attend the onsite course(s) can attend an equivalent public course run by International Paramedic Group within 2 months of the onsite course commencement date free of charge (single use/booking only). This is a great cost-saving feature as it covers and last-minute illness or no-shows because of last-minute business demands, so “no-shows” to the onsite/workplace training days don’t cost you extra. Simply contact our office after the onsite/workplace course and you will be issued a coupon code for use at the time of booking.

Workplace/Onsite Cancellation Policy

Notification of cancellation or withdrawal from unit(s) of competency, or deferral from a course of study, must be made in writing via email to International Paramedic College Pty Ltd. Verbal cancellations/cancellations made over the phone are not accepted.

Workplace/onsite cancellations for short courses where less than 7 days of notice prior to the practical course commencement date is given will incur a 10% fee Companies or organisations that have made bookings should seek to reschedule instead of cancelling training if possible.
Workplace/onsite cancellations for specialist courses which involve significant travel, accommodation, venue bookings, etc. will be on a cost-recovery basis in addition to a fee of 10% of the course cost.

Cancellation, Withdrawal, Extension Policy for Qualifications

We do not accept changes by phone.

Notification of cancellation, deferral, or withdrawal from qualifications e.g.: CERT II Cert III Cert IV or Diploma courses, or deferral from a course of study or request for an extension of time to complete, must be made in writing via email to International Paramedic College (IPC). Each case will be considered on a case-by-case basis by the training manager/CEO, and further information may be requested to support your application.

Short Course Rescheduling Policy

Any short course rescheduling or changes will incur a $35 administration fee unless we receive 7 days’ notice by email. Contact must be made by email. Course transfer is only allowed once for free, subject to 3 working days’ notice by email. Rescheduling your training more than once (the first rescheduling will be free of charge if sufficient notice is given as above; each instance of rescheduling thereafter will incur a $35 fee).

Failure to provide 3 working days’ notice or multiple transfers will require payment of the re-enrolment fee to transfer or change your booking.

Course transfers are only available if there are vacancies in the selected alternate course.

Additional Changes

Additional charges may be applied to a client for additional service requirements, including but not limited to

Specific learning and support services, e.g. interpreter services. Contact us prior to enrolment.
Postage and handling
Extended training times caused by late arrival of the participants or clients.
Cancellation, Rebooking and administration fees.
Travel, fuel accommodation or other expenses included in any quote.

A $35 administration fee will be charged for the following situations:

We charge a non-refundable administration fee of $35 for each enrolment. Any refund provided will not include this non-refundable fee.
Rescheduling your training with less than 3 business days’ notice by email of the commencement date of the course.
Failure to attend the scheduled training for any reason.
Rescheduling your training more than once (the first rescheduling will be free of charge if sufficient notice is given as above; each instance of rescheduling thereafter will incur a $35 fee).
Transferring any enrolment or any administration functions with reinstating enrolments after cancellation for non-attendance of practical courses.
Non-payment of invoices by the due date without prior agreement.
Failure to pay as per the terms and conditions of any automated payment plan for each occurrence.
Printing and posting certificates (postage fees will apply in addition to the administration fee).
If we have to reopen online access to complete online learning.

Payment Plans

We offer flexible payment plans to help you manage your course fees only on selected courses. If you choose to pay via a payment plan, you must adhere to the agreed schedule. Failure to make payments on time may result in suspension or cancellation of your enrolment. No refunds for any portion of the course fees will be given for any reason under this payment plan agreement. No certificates or statements of attainment will be issued until the full course amount and any fees are paid in full by the student. The student will only be issued the full Certificate qualification as per their training plan. Any additional Statements of Attainments achieved will be issued.

Fee Protection

We are aware of our obligations as a Registered Training Organisation to protect any student fees paid in advance. To this effect, we do not collect fees in advance of more than $1500 from a student.

Cooling-off Period

For qualifications (Certificate II, III, IV, or diploma level courses or units of duration exceeding 1 day), a five-day cooling-off period applies. During this period, learners can terminate the agreement without penalty and receive a full refund of the course fee. This refund does not apply to any payment plan registration fee. After the cooling-off period, no refund of course fees will apply.

Special Consideration Complaints and Appeals

In exceptional cases, such as medical emergencies or other unforeseen events, we may consider offering a full or partial refund or course transfer outside the standard policy. Requests for refunds under special circumstances must be made in writing and supported by any relevant documentation if requested.

For more information or to apply for a refund, please contact us at training@internationalparamediccollege.com.au. Please allow up to 2 weeks for any refund to be processed.

If you are dissatisfied with our payment, refund, or cancellation policies, you have the right to lodge a complaint or appeal. Please contact us by email in the first instances, as we may be able to resolve the issue for you. training@internationalparamediccollege.com.au

Our complaints and appeal policy is available in the footer of our website or information for students, including the student handbook, can be found here

International Paramedic College reserves the right to reject any application/enrolment or order for any reason, including if a course is already full or a product or service are not currently available, or we are unable to supply a product or service for any reason. If we reject an application for enrolment or order, we will endeavour to notify you of that rejection within a reasonable time after you submit your application or order. If we have already received your payment, we will return, or refund in full, your payment promptly after our rejection notification.

By enrolment registration in our courses, you are confirming that:

The student can complete any physical requirements for the training as indicated on the unit webpage
All answers to the assessment questions are all their own work and do not breach our plagiarism and the use of AI Policy
You authorise the International Paramedic College to obtain any registered USI number or discuss any issues with the USI office if required to do so
If your employer/course booking administrator requests a copy of your statement of attainment, you authorise International Paramedic College or its staff to provide a copy to your employer
You have advised International Paramedic College of any learning difficulties, LLN issues etc and have and discussed them with us before enrolment
You understand that courses may require online learning to be completed and agree to complete it before any practical training.
That you have checked any expiry date on your current certificate or qualification before enrolment and are registering in the correct course

That you agree to the terms and conditions and fees and charges will apply as per the IPC Payments Refunds and Cancellation policy, both of which are in the footer of our website

Links

Payment of any administration fee of $35 can be made online here

BOOK ONLINE HERE

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