Terms and Conditions of Training, Goods, and Services Provision
Thank you for choosing International Paramedic College. We deliver nationally recognised training, goods and services that have been specifically designed to meet the needs of the pre-hospital care sector. The page provides students with information about the nationally recognised training courses, goods, and services we provide and about the operations of our RTO.
International Paramedic College, (IPC) reserves the right to reject any application/enrolment or order for any reason, including if a course is already full or a product or service are not currently available, or we are unable to supply a product or service for any reason. If we reject an application for enrolment or order, we will endeavour to notify you of that rejection within a reasonable time after you submit your application or order. If we have already received your payment, we will return, or refund in full, your payment promptly after our rejection notification.
Payments/Transfers Refund and Cancellation Policy
All course changes must be made by email. We do not accept any course changes by phone text or any other means.
In the case of organisations or employers booking courses, changes can only be made by the booking organisation, not individual students.
IPC runs a range of short courses requiring practical attendance (e.g. first aid and CPR) 100% online courses, and full qualifications leading to certificates and diplomas)
We hope you understand that a training business sells places in courses. In our short duration courses (CPR-First Aid type courses), like an airline or a hotel, once the practical date has passed, we cannot sell the place in that course again, which is why we ask for certain notice of any changes. Online bookings are shut off as courses fill up, so we lose any potential bookings and potential customers. When we reschedule a place or changes in a course, we then lose another seat that could have been used for someone else who needs to complete the course quickly or for work purposes.
All course rescheduling and cancellations must be done manually and so will incur fees and charges. You are enrolled in our short course programs involving a face-to-face practical session, they begin when you register and pay online as you are given access to the pre course learning and course immediately. This means that we provide you with our training services immediately and in good faith.
If, after reading our policy, you would like to apply for a refund or other consideration, please do so by email to training@internationalparamediccollege.com.au Our non-refundable administration fee will be applied as indicated in this policy. Please allow up to 2 weeks for any refund to be processed.
Workplace/Onsite courses Fees, Refunds, and Charges
When bookings are made by a business or organisation for IPC to provide on-site or workplace training, these terms and conditions will apply. Any additional terms and conditions will be advised via a written quote. Acceptance of our quote or agreement to conduct training courses is acceptance of our Fees, Refunds, and Charges Policy and the Terms and Conditions under which we offer training, goods or services.
Fees for workplace/onsite training are based on the number of booked participants. An invoice will be issued at the time of booking and payable within 7 days or before the commencement date of the onsite/workplace course.
Note: Any booked student who cannot attend the onsite course(s) can attend an equivalent public course run by International Paramedic Group within 2 months of the onsite course commencement date free of charge (single use/booking only). This is a great cost-saving feature as it covers and last-minute illness or no-shows because of last-minute business demands, so “no-shows” to the onsite/workplace training days don’t cost you extra. Simply contact our office after the onsite/workplace course, and you will be issued a coupon code for use at the time of booking.
Workplace/Onsite Cancellation Policy
If we cancel a course for any reason, you will receive a full refund of any fees paid. We will notify you as soon as possible of any cancellations and provide options for rescheduling or transferring to another course.
Notification of cancellation or withdrawal from unit(s) of competency, or deferral from a course of study, must be made in writing via email to International Paramedic College Pty Ltd. Verbal cancellations/cancellations made over the phone are not accepted.
- Workplace/onsite cancellations for short courses where less than 7 days of notice prior to the practical course commencement date is given will incur a 10% fee Companies or organisations that have made bookings should seek to reschedule instead of cancelling training if possible.
- Workplace/onsite cancellations for specialist courses which involve significant travel, accommodation, venue bookings, etc. will be on a cost-recovery basis in addition to a fee of 10% of the course cost.
Assessment
We deliver our courses by using a range of delivery strategies in classrooms, community facilities on site and in the workplace. We use a range of educational strategies to deliver our training and assessment of nationally accredited training. Adults have different ways of learning, so our content and learning methodologies can be contextualised to various training environments. We believe in a supportive learning environment provides the best outcome for students.
Information regarding specific assessment practices is available on individual course pages of our website
Our Guarantee
We guarantee that we will provide quality training and assessment that meets the requirements of the Australian Quality Framework, other legislation that is relevant to Registered Training Organisations and in the time frame and as described in our Course Information. If, for whatever reason, we cannot supply the training and assessment services that you have enrolled in, we will refund student fees in accordance with our Fee Payments refunds and cancellation refund policy, available in the footer of our website. If you need any clarification about anything included here, please ask your trainer/assessor or contact the CEO.
Privacy
We respect the privacy of our students and ensure that all information is collected and stored in accordance to the Privacy Act of 1988 and the Australian Privacy Principles. You can access our privacy policy here.
Unique Student Identifier (USI)
All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to. You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. If you require help in obtaining one, please contact the office. If you are unable or choose not to provide one or have an exemption granted under the Student Identifiers Act 2014. Then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information about your USI number is available here.
Attendance
If your course requires pre course learning to be completed, it must be completed before attendance at any practical (Face-to-Face training)
Location maps are provided on our website, in your confirmation emails and in the online learning system. Students are asked to arrive 20 minutes before training commences. Late students may not be admitted to training. Rescheduling fees may apply.
Any changes, cancellations of enrolments or intention to withdraw from training must be made in writing or email to IPC Administration. Requests for refunds must be in writing or email. For complete details on refunds, refer to the Fee and Refunds section in the Student Handbook or our Fee Payments refunds and cancellation refund policy, available in the footer of our website.
Issuing Certificates and Statements of Attainment
It is the responsibility of International Paramedic College to issue AQF Certification Documentation. We will issue all Certificates or Statements of attainment within 30 days of the student being assessed as competent if the training program in which the student is enrolled is complete and all agreed fees have been paid. Please note: we include a link on the certificates that enables future employers or other RTOs to verify when and where the certificates were issued. All Certificates or Statements of Attainments will be issued electronically and have security measures, Replacements will incur an Administration Fee.
If your employer/course booking administrator requests a copy of your statement of attainment, you authorise International Paramedic College or its staff to provide a copy to your employer. If you do not want this please advise us by email.
Reasonable Adjustment
Reasonable Adjustment — Learning difficulties
Enrolment in our training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.
Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. Please note the requirements under physical activity below.
Reasonable adjustment may include access to paper-based assessments due to technical or access issues to online assessment systems in a particular workplace. Additional time, fees, or charges may apply for this standard delivery option.
Please note, to be deemed competent in any unit requiring CPR or first aid you must be physically able to perform the following (these requirements cannot be changed):
Uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor
Uninterrupted CPR infant manikin placed on a firm surface.
Additionally, childcare first aid students must perform uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor
Please speak with us before enrolment assessment if you have any concerns.
Students must have reasonable English language skills, as all units are assessed in English and access to a computer and the internet.
If you have particular requirements or well-being needs, please contact us to discuss your situation before enrolment
Authenticity of work
By submission of your assessment tasks, students are declaring that the work submitted for the unit is their own original work. You are confirming that you have completed all requirements for this assessment in accordance with the guidelines and scenarios provided in the learning resources for the unit, and have articulated your responses in your own words. Students should be aware that AI detection software is employed by the college, and by submitting work to us, you are affirming that you have fully adhered to the college’s policy on Plagiarism and the appropriate use of AI programs. You understand that the work you submit will be reviewed to determine your competency in the unit of study.
Students are requested to base their answers on the specific situations outlined in your learning resources for that unit. Please incorporate that knowledge as you address questions in the units.
We have a plagiarism and AI policy available on the student Information page of our website.
Assessment Appeals Procedure
For information on how to appeal an assessment decision, refer to the Complaints and Appeals Policy included in the Student Handbook available on the student Information page of our website.
Recognition of Prior Learning (RPL)
RPL is the process by which your existing skills, knowledge, and experience are recognised towards the achievement of a qualification. These skills may have been obtained through: Training programs; work experience; voluntary work; school work, life or sporting experience Further details on RPL are available here.
Credit Transfer (CT)
International Paramedic College recognises the training you have successfully completed with other RTO’s (or previously by us) and can apply a credit to units on the provision of Certificates or Statements of Attainment. Further details on credit transfer are available here.
Complaints and Appeals Policy
International Paramedic College understands its obligation to protect the rights of students and customers and is committed to managing and responding to allegations involving the conduct of our marketing, administration, and training and assessment processes, trainers, assessors or other staff or students and third parties who deliver or market or recruit on our behalf. All complaints and appeals will be treated as an opportunity for improvement and will contribute to our Quality Assurance systems. We also understand our obligation to manage requests for a review of decisions, including assessment decisions, made by ourselves or a third party providing services on our behalf. Further details on Complaints and Appeals are available here.
COVID-19 Adaptive Measures – Training Arrangements
Given the nature of the Covid-19 epidemic, certain adaptations may be made to applications enrolments, training, and assessment strategies as recommended by industry bodies such as the Australian Industry and Skills Committee (AISC), The Australian Resuscitation Council (ARC), ASQA, and the appropriate health or government authorities etc.
Changes in the way students enrol, attend, interact and practice and learn skills will be necessary to ensure social distancing and compliance with any Covid-19 plan.
More Information Other Policy Procedures or Resources
You can access our Frequently Asked Questions (FAQ) page here. Our student handbook contains our updated information and outlines our policies and procedures for our students. Our operations, sales and service policies are also outlined in our here in our Terms and Conditions. If you are unhappy with any decision made regarding fees and refunds, then please contact us or follow the Complaints and Appeals process available in the student handbook. All information is available on the student Information page of our website.
Compliance with ASQA Standards
IPC is committed to providing training and assessment in accordance with the guidelines ASQA guidelines for Registered Training Organisations. This policy aims to identify how IPC maintains equity and fairness for students paying fees and protects the viability of training products delivered. We regularly review our policies to ensure ongoing compliance and to provide the best possible service to our students.