Privacy policy

International Paramedic College Pty Ltd ("IPC", "we", "our" or "us") is committed to protecting the privacy of individuals and ensuring personal information is collected, used, disclosed and managed responsibly and transparently.

This Privacy Policy explains how IPC handles personal information when you visit our website, submit an enquiry, enrol in a course, participate in training, communicate with us, or interact with our digital platforms, advertising and social media channels.

By accessing our website, submitting information to IPC or using our services, you acknowledge that your personal information will be managed in accordance with this Privacy Policy.

Legislative framework and compliance

IPC manages personal information in accordance with the Privacy Act 1988 (Cth) (as amended from time to time), the Australian Privacy Principles (APPs), and applicable vocational education and training regulatory requirements.

Privacy Governance

This Privacy Policy applies to website visitors, prospective students, clients, employers and other stakeholders who interact with IPC, including through our website, digital services or other communication channels.

IPC also maintains a separate RTO Privacy Policy, which provides detailed information about how student personal information is collected, used, disclosed, stored and retained in connection with enrolment, training, assessment, certification and regulatory reporting, including AVETMISS and Unique Student Identifier (USI) requirements.

Students and prospective students are encouraged to review both policies to understand how their personal information is managed.

Personal Information We Collect

IPC collects personal information that is reasonably necessary to conduct our business activities, deliver training and assessment services, communicate with stakeholders, meet legal obligations and improve our services. For the purposes of this policy, personal information includes both personal and sensitive information. The personal information we collect may include:

• Full name
• Date of birth
• Residential and postal address
• Email address
• Telephone number
• Employment information
• Educational and cultural background
• Demographic information
• Unique Student Identifier (USI) information and record of training and assessment
• Enquiry and communication records
• Information submitted through forms on our website
• IP addresses, cookie data and website usage information
• Identity documents
• Disability or welfare recipient status

How We Collect Personal Information

Where practicable, IPC collects personal information directly from you or your authorised representative. Information may be collected when you:

• Submit an enquiry through our website
• Download information or resources
• Subscribe to newsletters or marketing communications
• Complete an enrolment application
• Participate in training or assessment activities
• Contact us by telephone, email or social media
• Complete surveys, feedback forms or evaluations
• Interact with our website and online systems
• Respond to our advertising or submit a lead or enquiry form through our website or a social media platform

IPC may also collect personal information about you from third parties, including your employer or a funding body (where they arrange or fund your training), clinical placement providers, education or referral agents, and advertising and social media platforms. Where IPC collects personal information from a third party, it will take reasonable steps to notify you of the collection or otherwise ensure you are aware of it, as required by law.

IPC will take reasonable steps to ensure the personal information it collects is accurate, current and complete and to update information when notified that it is incorrect or out of date.

In some limited circumstances where identification is not legally required, individuals may choose to remain anonymous or use a pseudonym. However, this may limit IPC’s ability to provide certain services.

Why We Collect Personal Information

IPC collects, holds and uses personal information for purposes including, but not limited to:

• Mandatory VET data reporting (including under AVETMISS and the VET Information Standard)
• Issuing certificates, qualifications and statements of attainment
• Collecting and verifying Unique Student Identifiers (USIs)
• Providing training and administrative services
• Obtaining feedback on services
• Reporting to funding bodies
• Providing student support services
• Responding to enquiries and requests for information
• Processing payments and transactions
• Maintaining records and compliance obligations
• Communicating with students, clients and stakeholders
• Analysing website use and measuring and improving the effectiveness of our advertising
• Providing information regarding courses, events and services offered by IPC.
  

IPC will only use or disclose personal information for the primary purpose it was collected, for a related secondary purpose you would reasonably expect, with your consent, or where required or authorised by law or otherwise permitted under the Privacy Act.

Disclosure of Personal Information

IPC may disclose personal information where reasonably necessary to support our operations, provide services, comply with legal obligations or facilitate business activities. Personal information may be disclosed to:

• Commonwealth, State and Territory government agencies
• Regulatory authorities and statutory bodies
• The National Centre for Vocational Education Research (NCVER)
• Funding bodies
• Your employer or a sponsoring organisation, where they have arranged or are funding your training
• Clinical and work placement host organisations
• Contractors and third-party service providers delivering services on behalf of IPC
• Student management and Learning management system providers
• Cloud hosting providers and website hosting providers
• Payment processing providers
• Analytics, advertising and social media platform providers (see ‘Advertising, Analytics and Third-Party Platforms’ below)
• Other organisations where authorised by law or with consent.
  

IPC takes reasonable steps to ensure third-party providers handle personal information appropriately and in accordance with applicable privacy obligations. IPC does not sell personal information.

NCVER and VET data reporting

As a Registered Training Organisation, IPC is required by law to collect, use, retain and disclose certain student information for regulatory, administrative and reporting purposes.

Under the Data Provision Requirements 2020, IPC is required to collect and disclose student information to NCVER. Personal information disclosed to NCVER may be used for:

• Populating authenticated Vocational Education and Training (VET) transcripts
• Facilitating the administration, regulation, monitoring and evaluation of the VET system
• Statistical analysis, research and reporting
• Pre-populating enrolment forms and improving student administration processes
• Workforce planning and consumer information
• Administration, monitoring and evaluation of VET programs
• Other purposes authorised by law and consistent with the National VET Data Policy.
  

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Further information regarding the collection, use and disclosure of VET data is available through NCVER and is also detailed within IPC's RTO Privacy Policy.

Security of Personal Information and data retention

IPC takes reasonable steps, including technical and organisational measures, to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

• Personal information is stored securely and destroyed or de-identified when no longer required, unless retention is required by law.
• Access controls and permissions
• Secure information systems
  
• Multi-factor authentication and encryption where appropriate
• Staff privacy training and confidentiality obligations

IPC retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or to satisfy regulatory, contractual and legislative obligations.

Certain student records and certification records may be retained for extended periods as required by vocational education and training legislation and regulatory requirements.

While IPC takes reasonable precautions to safeguard information, no system of data transmission or storage can be guaranteed to be completely secure.

Access to and correction of personal information

Individuals may request access to their personal information in accordance with IPC’s Record Keeping Policy. Requests for correction will be addressed where information is inaccurate, incomplete or out of date. IPC will respond to requests in accordance with applicable privacy legislation and may require verification of identity before providing access to personal information.

Requests should be made in writing to IPC (see ‘Contact us’ below). IPC will respond within a reasonable period, generally within 30 days. There is no charge to make a request or to have information corrected. If IPC refuses to provide access or make a correction, IPC will give you written reasons and explain how you can complain. Where IPC refuses to correct information, you may ask IPC to attach a statement to the record noting that you consider the information to be inaccurate, out of date, incomplete, irrelevant or misleading. You may also request the deletion of personal information held by IPC where its retention is not required by law.

Use of images and marketing material

IPC will only use personal images for advertising, promotion or other public purposes where written consent has been obtained.

Complaints and privacy concerns

Any complaint regarding the handling of personal information should be made in writing to IPC (see ‘Contact us’ below) and will be managed in accordance with IPC’s Feedback, complaints and appeals Policy, which is publicly available via the website and Student Handbook.

If you are dissatisfied with IPC's response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.

Privacy declaration by enrolling students

By enrolling with IPC, students declare that the information they provide is true and correct to the best of their knowledge, and consent to the collection and disclosure of their information as required under the Data Provision Requirements 2020.

Website Usage, Cookies and Tracking Technologies

When you visit the IPC website, certain information may be collected automatically through cookies, tracking pixels, analytics tools and similar technologies.

This information may include your IP address, browser type, device information, website interactions, pages visited, referral sources, session activity and responses to digital advertising.

The cookies and similar technologies used on our website fall into the following categories:

• Strictly necessary – required for the website to operate. These cannot be switched off.
• Analytics – help us understand how visitors use our website so we can improve it.
• Marketing and advertising – used to measure and personalise advertising and to build audiences for remarketing (for example Google Ads, Meta Pixel)

Where information collected through these technologies identifies you or can reasonably be linked to you (for example, when it is associated with an enquiry you have submitted), IPC will handle it as personal information in accordance with this Privacy Policy.

IPC uses these technologies to:

• Maintain website functionality
• Analyse website traffic and user behaviour
• Improve website performance and user experience
• Understand how visitors engage with our content
• Measure the effectiveness of advertising campaigns
• Improve our products and services
• Support marketing and communication activities
  

IPC may utilise third-party technologies and services, including Google Analytics, Google Ads, Meta Business Tools, social media integrations and other digital marketing platforms. These technologies may use cookies, pixels and similar tracking tools to collect information about your interactions with our website and online services.

Information collected through these technologies may be combined with other information held by the relevant third-party provider in accordance with their privacy practices. IPC takes reasonable steps to configure these technologies to minimise the collection and disclosure of personal information, including preventing sensitive information and the contents of website form fields from being shared with third-party providers.

You can manage or disable cookies through your web browser settings. Please note that restricting cookies may affect the functionality of certain features of our website. Where required by applicable privacy laws, IPC will seek your consent before collecting, using or disclosing personal information through cookies or other tracking technologies.

Direct Marketing

IPC may use personal information to provide information regarding courses, qualifications, training opportunities, events, products and services that may be relevant to you. Marketing communications may be sent via email, telephone, SMS, social media platforms or other lawful communication channels.

Where required, IPC will obtain consent before sending direct marketing communications. Individuals may withdraw consent or opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting IPC directly.

IPC respects individual marketing preferences and will take reasonable steps to ensure requests to unsubscribe are processed promptly and in any event within 5 business days.

You may also ask IPC not to use or disclose your personal information for direct marketing.

Forms, Enquiries and Consent

When submitting an enquiry, downloading information, registering for an event or otherwise providing information through our website, you may be asked to provide personal information.

By completing and submitting a website form, you acknowledge that IPC may collect, use and disclose your personal information in accordance with this Privacy Policy for the purposes of responding to your enquiry, providing information requested, delivering services, communicating with you and, where you have agreed or as otherwise permitted by law, providing information about courses, events and services offered by IPC.

More information on consent to the handling of personal information can be found on https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/consent-to-the-handling-of-personal-information

Advertising, Analytics and Third-Party Platforms

IPC may use advertising and audience measurement services provided by organisations such as Google, Meta and other digital advertising platforms. These services assist IPC in understanding website performance, measuring campaign effectiveness, improving user experience and providing more relevant information to prospective students and stakeholders.

These providers may use cookies, pixels, device identifiers and similar technologies to collect information about your interactions with our website and online services and to deliver, measure and optimise advertising.

Google and other third-party vendors may display IPC advertisements across the internet based on previous visits to our website or interactions with our digital content. IPC may also use audience matching, customer list matching and remarketing features to communicate with existing and prospective students. [Where IPC uses customer list matching, your contact details are hashed (converted into scrambled code) before being uploaded to the relevant platform. You can ask IPC not to include your details in customer list matching by contacting us on the details below.] You can manage your advertising preferences or opt out of personalised advertising through Google Ads Settings, the Network Advertising Initiative Opt-Out Page, or your device and browser privacy settings.

Further information about Google's data handling practices is available in Google's Privacy Policy. [Information about how Meta handles information is available in Meta’s Privacy Policy].

Overseas Disclosure

Certain technology, communication, cloud storage, website hosting, analytics and marketing providers used by IPC may store or process information outside Australia. These recipients are likely to be located in, or store information in, countries including the United States of America and the United Kingdom.

Where personal information is disclosed to overseas service providers, IPC takes reasonable steps to ensure information is protected through appropriate contractual, organisational and technical safeguards and managed in a manner consistent with Australian privacy obligations.

Privacy Breaches

IPC maintains procedures for identifying, assessing and responding to privacy incidents and data breaches. Where IPC becomes aware of an eligible data breach that is likely to result in serious harm, IPC will take appropriate action in accordance with the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Contact us

If you have a question about this Privacy Policy, or you wish to access or correct your personal information, opt out of marketing or make a privacy complaint, please contact:

Privacy Officer, International Paramedic College Pty Ltd
Email: training@internationalparamediccollege.com.au

Changes to this Privacy Policy

IPC may amend this Privacy Policy from time to time to reflect changes in legislation, technology, regulatory requirements or business practices. The current version will always be published on the IPC website and supersedes all previous versions.