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Mental Health First Aid CHCCCS019 Recognise and respond to crisis situations

100% online course

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What is Mental Health First Aid?

Our mental health first aid course is the nationally recognised CHCCCS019 Recognise and respond to crisis situations. Mental health first aid allows participants to deal with the mental health and crisis support and response issues in crisis, which are becoming increasingly common in today’s society. First Aiders and first responders are being called upon to help colleagues, friends, family, and members of the public in mental health crisis.

Mental health first aid teaches participants how to recognise and respond to crisis and assist people who are developing or experiencing a mental health crisis and then to work collaboratively to minimise any safety concerns and make plans to access the required support services, providing appropriate professional help to resolve or the crisis.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. This unit of competency, CHCCCS019 – Recognise and respond to crisis, applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with the people involved in the situation.

This online or workshop training course can be delivered totally online or as part of a face-to-face workshop.

This nationally recognised and comprehensive unit is relevant to a wide range of people and provides the learner with essential skills and confidence to recognise and help with a range of mental health and crisis issues

Panic attacks

Non-suicidal self-injury or self-harm

Suicidal thoughts and behaviours

Substance abuse and counselling

Psychotic episodes

Aggressive behaviours

Depression

International Paramedic College, Australia

We are a local independent training company that provides approved courses and refresher training online and locally. Like the Red Cross, St John Ambulance and Surf Lifesaving, we are fully regulated by The Australian Government’s Skills Quality Authority (ASQA) to provide the health, safety and emergency qualifications we deliver.

Our regulation is through the Australian Government Australian Skills Authority (ASQA)  a national government accreditation body to provide professional courses and accredited qualifications. Whether you are refreshing past training or learning new skills, our “CHCCCS019 Recognise and respond to crisis situations” online course is recognised nationally as the standard requirement for crisis management training in Australia.

Is Your Mental Health Crisis Management Course a Nationally Recognised Qualification?

International Paramedic College’s fully accredited CHCCCS019 Recognise and respond to crisis situations course covers the appropriate knowledge and competency required that on successful completion, a Statement of Attainment can be issued.

Course Content includes

What is mental health and mental health first aid?

What are crisis situations?

How to identify imminent crisis situations

How to address immediate safety concerns

How to provide referral for crisis intervention support and care for yourself

Note: This is a course teaching the participant how to manage and support recognise and respond to a crisis. It is not a therapy or support program. 

Pre-requisites

There are no prerequisite qualifications required for participants to complete this unit. Participants must be a minimum of 18 years of age.

Assessment Information

A successful outcome for this statement of attainment will be determined by a range of different assessment questions, observation of simulated and practical activities or case studies in mental health and crisis management.

Theory assessment consists of a multiple-choice quiz and short answer questions

the practical assessment consists of practical exercises, workplace-based scenarios

Topics included in the assessments:

Understanding duty of care

Privacy and confidentiality requirements

Following your workplace procedures

Boundaries, responsibilities, and limitations in crisis support

Communication skills for crisis and mental health emergencies

Common signs or indications of crisis in other people

Handling specific crisis like abuse, suicide etc

Principles and practices of crisis intervention

Addressing safety concerns

Referrals to professional help and self-care for you

All assessments are carried out in English.

If you are unhappy about any assessment result, then seeking a re-assessment is usually the first strategy. If you are still unhappy about the assessment process or result, then the Complaints and Appeals Process may be invoked. We have an Appeals Process for you to follow if you are unhappy with an assessment result. Details can be found in our Student Handbook.

Entry Requirements

Participants must be a minimum of 18 years of age

Participants must have the capacity to read, write and use appropriate behaviour to identify a crisis

Course Requirements

Basic numeracy and literacy skills are needed to attend this course

Access to a computer with internet, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

If you have ANY special needs (e.g., language/literacy/numeracy difficulties/ physical disabilities etc) that you think may impact on your ability to complete this training, please let us know before enrolling

Students will be required to undertake online pre-course work before completing practical case studies and activities that can be completed 100% online. The 3 practical activities/case studies may require producing video of you completing the case study as evidence. Participants will be required to complete activities that may include role-plays, oral and written questioning, practical demonstrations and performing scenarios that deal with crisis.

Learning Objectives

Students will learn to

Recognise respond and identify imminent crisis situations and take immediate action

Address immediate safety concerns with a mental health crisis through a structured and empathetic approach that is legal, ethical, consistent with organisation policy and meets duty of care requirements and care for the individual

Understand the barriers that might exist in accessing referral and support services for mental health issues and provide individual and help plan the first steps in that process

Care for yourself by minimising associated risks in crisis support and respond to the need for supervision and debriefing of mental health and crisis events

Certificate Validity

Upon successful completion of the course, participants will receive a nationally recognised statement of attainment for the following unit of competency: CHCCCS019 – Recognise and respond to crisis

Certificate Renewal Requirements

This certificate does not require renewal

How we will deliver the course

This course will be delivered 100% online.

Students will require approximately 8 hours to complete the online tasks and learning activities, depending on previous experience with the content and material on which this course is based.

We supply all the resources required to complete the course.

Recognition of Prior Learning

We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.

Requirements for Completion

You must complete 100% of the training course and satisfactorily complete all the assessment tasks. If you feel you may need some support to complete the learning or assessment tasks, either because of a literacy issue, a learning difficulty or a physical disability, please let us know. We may be able to adjustments to our learning and assessment processes. Information concerning reasonable adjustment and the type of student support services we supply can be found in our Student Handbook.

Reasonable Adjustment – Learning difficulties

Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.

Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. If there are any physical requirements, they will be noted below.

Please speak with us before enrolment assessment if you have any concerns.

Unique Student Identifier Number (USI)

From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us. To apply or to check if you already have a USI number is a rapid and painless online process at the Australian Government website https://www.usi.gov.au/. Follow the prompts as a student. Click here to apply online or check your USI number.

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014, then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.

Course Fees

$245 for online completion

Skills and Knowledge requirements

The most current details of the unit requirements can be found here

https://training.gov.au/training/details/CHCCCS019

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Pre Hospital Care and Health Care Jobs and Career Choices

Jobs and careers in the growing health sector are expanding and rapidly changing with advances in patient care and management. These units can be used across many roles in the health and community sector. Develop a career plan and have research our units and qualifications to see what might fit with your plan. For assistance, Contact us

These units are common units in the paramedical and general health care sector training and education courses.

All our units are written by us and have a paramedic/prehospital care focus.

If you want to change to any area of community services or healthcare, you can use the common core and elective units we provide in nursing, health administration, aged & disability care/support and community services.

HLT21020 Certificate II in Medical Service First Response

HLT31220 Certificate III in Basic Health Care

HLT31120 Certificate III in Non-Emergency Patient Transport (NEPT)

HLT41120 Certificate IV in Health Care (First responder EMT Medic)

HLT51020 Diploma of Emergency Health Care (Paramedical Training)

Health & Administration Units

HLT37315 Certificate III in Health Administration

HLT47315 Certificate IV in Health Administration

HLT37215 Certificate III in Pathology Collection

Nursing & Community Services Units

CHC43115 Certificate IV in Disability

CHC43015 Certificate IV in Ageing Support

HLT51020 Diploma of Nursing

Important course information - Please read

Important course information — Please read

If you need to make any changes to your practical course date for CPR and First Aid type courses, a $35 admin fee will apply if you fail to provide 3 days notice by email or make multiple changes. If you are unable to attend for any reason, fees, and charges may be applied as per our Payments, refunds, and cancellation policy available here.

Any request to change your course booking, must be done by email

Locations

Many of our courses are 100% online and self-paced. Our practical components, if applicable to your course, are held several times a week locally at our public venues. Location details and maps are provided on enrolment if practical attendance is required, for your convenience, or course location and venue information can be accessed here.

If you want training in your workplace or on-site, contact us here.

Course Requirements

Access to a computer with the internet, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

Basic numeracy and literacy skills are needed to attend this course.

Access to a computer with internet access, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

If you have ANY special needs (e.g., language/literacy/numeracy difficulties/ physical disabilities etc) that you think may impact on your ability to complete this training, please let us know before enrolling

Physical Requirements

If you suffer an allergy to latex products, please advise us. 

Practical activities involve training scenarios conducted at floor level and contact with other students/instructors. Please wear suitable clothing.

CPR, as an example, is a rigorous physical activity requiring you to compress the chest of a manikin downwards about a third of the chest depth continuously at 100 to 120 times a minute for a continuous period of 2 minutes. This requires a level of endurance, strength, and fitness appropriate to this task. If you have current physical injuries, medical problems or limitations, please discuss this with your trainer. You must don’t injure yourself or exacerbate an existing condition in training.

Other units of study may involve driving or moving patients, depending on the particular requirements of the unit. Please cointact us prior to enrolment if you would like to discuss individual units.

The Assessment Process

We use a range of assessment methods to gather evidence of your knowledge and applied skills for this course. The assessment methods may include multiple choice questions, short written answers and practical activities. On enrolment in, you will be provided with access to International Paramedic College’s course learning materials; it is expected that you have read and understood the contents and completed any pre course learning before starting the assessments. Full information about the assessment requirements and course content is available below.

On enrolment, you will be provided with a login to our student portal to access online assessment tasks. We understand that this may not suit everybody. If you have particular requirements, please contact us.

Our express delivery option requires you to complete pre-course learning before attendance.

Learner Support

Learner support includes any educational and support services that a learner may need to assist them in their training.

We need to identify any particular requirements such as literacy, numeracy, English language or physical capabilities that learners would need to complete each course, and develop strategies to make support available where gaps are identified.

You will be asked at course registration to identify any support need you may need. This will be flagged to your trainer/assessor so they are aware and can provide appropriate support.

You should contact us to discuss any particular support requirements you may have before enrolment and to understand the physical requirements of CPR training as an example.

Reasonable Adjustment – Learning difficulties

Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.

Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. Please note the requirements under physical activity below.

Reasonable adjustment may include access to paper-based assessments due to technical or access issues to online assessment systems in a particular workplace. Additional time, fees, or charges may apply for this standard delivery option.

Please note, to be deemed competent in any unit requiring CPR or first aid you must be physically able to perform the following (these requirements cannot be changed):

Uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Uninterrupted CPR infant manikin placed on a firm surface.

Additionally, childcare first aid students must perform uninterrupted CPR for at least 2 minutes on an adult manikin placed on the floor

Please speak with us before enrolment assessment if you have any concerns.

Students must have reasonable English language skills, as all units are assessed in English.

Language Literacy numeracy

Please notify us before enrolment if you have any Language Literacy or Numeracy issue. All assessments are conducted in english.

Requirements for Completion

You must complete 100% of the training course and satisfactorily complete all the competency-based assessment tasks. If you feel you may need some support to complete the learning or assessment tasks, either because of a literacy issue, a learning difficulty or a physical disability, please let us know. We may be able to make adjustments to our learning and assessment processes. Information concerning reasonable adjustment and the type of student support services we supply can be found in our Student Handbook.

Entry Requirements — Pre requisites

You will be notified of any prerequisites before enrolment for any particular course. While there are no prerequisites for the majority of our courses, you will need to have sufficient English language skills to complete the competency-based and online training.

Under 18

Participants under the age of 18 are required to provide a consent form completed by their legal guardian when they attend training.

Students under the age of 14 may complete non-accredited training with a parent or guardian present at the time of training and for the duration of the non-accredited course. A consent form is required.

Unique Student Identifier Number (USI)

From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us.

Finding your USI Number

If you have undertaken any registered training since 2015, you may already have a USI.

If you don’t have one, applying is easy.

Click here to find your USI

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014. Then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.

Student Services Information and Policies

We have a student services webpage that provides information for students here

Our student handbook, refunds, payment plans, terms, and conditions and our policies on are available in the footer of this website. Students can access these at any time. Information for students is provided in the student handbook.

Review the student handbook provided by your IPC, which includes policies, procedures, and support services available to you.

Recognition of Prior Learning — Credit transfer

We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.

If students have units with the same code number in qualifications they are completing with IPC they can apply for credit transfer. Please send the certificates or Statements of Attainments and transcripts so we can confirm those credit transfers with the issuing RTO.

Course Duration

8 to 16 Hours

Face-to-Face Onsite training available for groups or workplaces

or 100% Online

Course Fees

$245.00