Mental Health First Aid CHCCCS019 Recognise and respond to crisis situations
100% online course
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What is Mental Health First Aid?
Our mental health first aid course is the nationally recognised CHCCCS019 Recognise and respond to crisis situations. Mental health first aid allows participants to deal with the mental health and crisis support and response issues in crisis, which are becoming increasingly common in today’s society. First Aiders and first responders are being called upon to help colleagues, friends, family, and members of the public in mental health crisis.
Mental health first aid teaches participants how to recognise and respond to crisis and assist people who are developing or experiencing a mental health crisis and then to work collaboratively to minimise any safety concerns and make plans to access the required support services, providing appropriate professional help to resolve or the crisis.
This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. This unit of competency, CHCCCS019 – Recognise and respond to crisis, applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with the people involved in the situation.
This online or workshop training course can be delivered totally online or as part of a face-to-face workshop.
This nationally recognised and comprehensive unit is relevant to a wide range of people and provides the learner with essential skills and confidence to recognise and help with a range of mental health and crisis issues
Non-suicidal self-injury or self-harm
Suicidal thoughts and behaviours
Substance abuse and counselling
International Paramedic College, Australia
We are a local independent training company that provides approved courses and refresher training online and locally. Like the Red Cross, St John Ambulance and Surf Lifesaving, we are fully regulated by The Australian Government’s Skills Quality Authority (ASQA) to provide the health, safety and emergency qualifications we deliver.
Our regulation is through the Australian Government Australian Skills Authority (ASQA) a national government accreditation body to provide professional courses and accredited qualifications. Whether you are refreshing past training or learning new skills, our “CHCCCS019 Recognise and respond to crisis situations” online course is recognised nationally as the standard requirement for crisis management training in Australia.
Is Your Mental Health Crisis Management Course a Nationally Recognised Qualification?
International Paramedic College’s fully accredited CHCCCS019 Recognise and respond to crisis situations course covers the appropriate knowledge and competency required that on successful completion, a Statement of Attainment can be issued.
Course Content includes
What is mental health and mental health first aid?
What are crisis situations?
How to identify imminent crisis situations
How to address immediate safety concerns
How to provide referral for crisis intervention support and care for yourself
Note: This is a course teaching the participant how to manage and support recognise and respond to a crisis. It is not a therapy or support program.
There are no prerequisite qualifications required for participants to complete this unit. Participants must be a minimum of 18 years of age.
A successful outcome for this statement of attainment will be determined by a range of different assessment questions, observation of simulated and practical activities or case studies in mental health and crisis management.
Theory assessment consists of a multiple-choice quiz and short answer questions
the practical assessment consists of practical exercises, workplace-based scenarios
Topics included in the assessments:
Understanding duty of care
Privacy and confidentiality requirements
Following your workplace procedures
Boundaries, responsibilities, and limitations in crisis support
Communication skills for crisis and mental health emergencies
Common signs or indications of crisis in other people
Handling specific crisis like abuse, suicide etc
Principles and practices of crisis intervention
Addressing safety concerns
Referrals to professional help and self-care for you
All assessments are carried out in English.
If you are unhappy about any assessment result, then seeking a re-assessment is usually the first strategy. If you are still unhappy about the assessment process or result, then the Complaints and Appeals Process may be invoked. We have an Appeals Process for you to follow if you are unhappy with an assessment result. Details can be found in our Student Handbook.
Participants must be a minimum of 18 years of age
Participants must have the capacity to read, write and use appropriate behaviour to identify a crisis
Basic numeracy and literacy skills are needed to attend this course
Access to a computer with internet, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit
If you have ANY special needs (e.g., language/literacy/numeracy difficulties/ physical disabilities etc) that you think may impact on your ability to complete this training, please let us know before enrolling
Students will be required to undertake online pre-course work before completing practical activities. The 3 practical activities/case studies may require attending online/ zoom sessions, face-to-face sessions or producing video of you completing the case study evidence of your sessions for larger groups depending on the course delivery mode. Participants will be required to complete activities that may include role-plays, oral and written questioning, practical demonstrations and performing scenarios that deal with crisis.
Students will learn to
Recognise respond and identify imminent crisis situations and take immediate action
Address immediate safety concerns with a mental health crisis through a structured and empathetic approach that is legal, ethical, consistent with organisation policy and meets duty of care requirements and care for the individual
Understand the barriers that might exist in accessing referral and support services for mental health issues and provide individual and help plan the first steps in that process
Care for yourself by minimising associated risks in crisis support and respond to the need for supervision and debriefing of mental health and crisis events
Upon successful completion of the course, participants will receive a nationally recognised statement of attainment for the following unit of competency: CHCCCS019 – Recognise and respond to crisis
Certificate Renewal Requirements
This certificate does not require renewal
How we will deliver the course
This course will be delivered 100% online.
Students will require approximately 8 hours to complete the online tasks and learning activities, depending on previous experience with the content and material on which this course is based.
We supply all the resources required to complete the course.
Recognition of Prior Learning
We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.
Requirements for Completion
You must complete 100% of the training course and satisfactorily complete all the assessment tasks. If you feel you may need some support to complete the learning or assessment tasks, either because of a literacy issue, a learning difficulty or a physical disability, please let us know. We may be able to adjustments to our learning and assessment processes. Information concerning reasonable adjustment and the type of student support services we supply can be found in our Student Handbook.
Reasonable Adjustment – Learning difficulties
Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.
Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. If there are any physical requirements, they will be noted below.
Please speak with us before enrolment assessment if you have any concerns.
Unique Student Identifier Number (USI)
From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us. To apply or to check if you already have a USI number is a rapid and painless online process at the Australian Government website https://www.usi.gov.au/. Follow the prompts as a student. Click here to apply online or check your USI number.
If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014, then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.
$245 for online completion
Skills and Knowledge requirements
The most current details of the unit requirements can be found here
8 to 16 Hours
Face-to-Face Onsite training available for groups or workplaces
or 100% Online