CALL US (Mon-Fri) 1300 244 994 9:00am - 4:30pm AEST


Course Selector

Mental Health First Aid CHCCCS019 Recognise and respond to crisis situations

100% online course

Book Your Course Online Now

What is Mental Health First Aid?

Our mental health first aid course is the nationally recognised CHCCCS019 Recognise and respond to crisis situations. Mental health first aid allows participants to deal with the mental health and crisis support and response issues in crisis, which are becoming increasingly common in today’s society. First Aiders and first responders are being called upon to help colleagues, friends, family, and members of the public in mental health crisis.

Mental health first aid teaches participants how to recognise and respond to crisis and assist people who are developing or experiencing a mental health crisis and then to work collaboratively to minimise any safety concerns and make plans to access the required support services, providing appropriate professional help to resolve or the crisis.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. This unit of competency, CHCCCS019 – Recognise and respond to crisis, applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with the people involved in the situation.

This online or workshop training course can be delivered totally online or as part of a face-to-face workshop.

This nationally recognised and comprehensive unit is relevant to a wide range of people and provides the learner with essential skills and confidence to recognise and help with a range of mental health and crisis issues

Panic attacks

Non-suicidal self-injury or self-harm

Suicidal thoughts and behaviours

Substance abuse and counselling

Psychotic episodes

Aggressive behaviours


International Paramedic College, Australia

We are a local independent training company that provides approved courses and refresher training online and locally. Like the Red Cross, St John Ambulance and Surf Lifesaving, we are fully regulated by The Australian Government’s Skills Quality Authority (ASQA) to provide the health, safety and emergency qualifications we deliver.

Our regulation is through the Australian Government Australian Skills Authority (ASQA)  a national government accreditation body to provide professional courses and accredited qualifications. Whether you are refreshing past training or learning new skills, our “CHCCCS019 Recognise and respond to crisis situations” online course is recognised nationally as the standard requirement for crisis management training in Australia.

Is Your Mental Health Crisis Management Course a Nationally Recognised Qualification?

International Paramedic College’s fully accredited CHCCCS019 Recognise and respond to crisis situations course covers the appropriate knowledge and competency required that on successful completion, a Statement of Attainment can be issued.

Course Content includes

What is mental health and mental health first aid?

What are crisis situations?

How to identify imminent crisis situations

How to address immediate safety concerns

How to provide referral for crisis intervention support and care for yourself

Note: This is a course teaching the participant how to manage and support recognise and respond to a crisis. It is not a therapy or support program. 


There are no prerequisite qualifications required for participants to complete this unit. Participants must be a minimum of 18 years of age.

Assessment Information

A successful outcome for this statement of attainment will be determined by a range of different assessment questions, observation of simulated and practical activities or case studies in mental health and crisis management.

Theory assessment consists of a multiple-choice quiz and short answer questions

the practical assessment consists of practical exercises, workplace-based scenarios

Topics included in the assessments:

Understanding duty of care

Privacy and confidentiality requirements

Following your workplace procedures

Boundaries, responsibilities, and limitations in crisis support

Communication skills for crisis and mental health emergencies

Common signs or indications of crisis in other people

Handling specific crisis like abuse, suicide etc

Principles and practices of crisis intervention

Addressing safety concerns

Referrals to professional help and self-care for you

All assessments are carried out in English.

If you are unhappy about any assessment result, then seeking a re-assessment is usually the first strategy. If you are still unhappy about the assessment process or result, then the Complaints and Appeals Process may be invoked. We have an Appeals Process for you to follow if you are unhappy with an assessment result. Details can be found in our Student Handbook.

Entry Requirements

Participants must be a minimum of 18 years of age

Participants must have the capacity to read, write and use appropriate behaviour to identify a crisis

Course Requirements

Basic numeracy and literacy skills are needed to attend this course

Access to a computer with internet, as well as basic computer skills access to technology assets to complete the online/ pre-course studies required for completion of this unit

If you have ANY special needs (e.g., language/literacy/numeracy difficulties/ physical disabilities etc) that you think may impact on your ability to complete this training, please let us know before enrolling

Students will be required to undertake online pre-course work before completing practical activities. The 3 practical activities/case studies may require attending online/ zoom sessions, face-to-face sessions or producing video of you completing the case study evidence of your sessions for larger groups depending on the course delivery mode. Participants will be required to complete activities that may include role-plays, oral and written questioning, practical demonstrations and performing scenarios that deal with crisis.

Learning Objectives

Students will learn to

Recognise respond and identify imminent crisis situations and take immediate action

Address immediate safety concerns with a mental health crisis through a structured and empathetic approach that is legal, ethical, consistent with organisation policy and meets duty of care requirements and care for the individual

Understand the barriers that might exist in accessing referral and support services for mental health issues and provide individual and help plan the first steps in that process

Care for yourself by minimising associated risks in crisis support and respond to the need for supervision and debriefing of mental health and crisis events

Certificate Validity

Upon successful completion of the course, participants will receive a nationally recognised statement of attainment for the following unit of competency: CHCCCS019 – Recognise and respond to crisis

Certificate Renewal Requirements

This certificate does not require renewal

How we will deliver the course

This course will be delivered 100% online.

Students will require approximately 8 hours to complete the online tasks and learning activities, depending on previous experience with the content and material on which this course is based.

We supply all the resources required to complete the course.

Recognition of Prior Learning

We offer recognition of existing skills and knowledge, please refer to our Student Handbook or website here for more information.

Requirements for Completion

You must complete 100% of the training course and satisfactorily complete all the assessment tasks. If you feel you may need some support to complete the learning or assessment tasks, either because of a literacy issue, a learning difficulty or a physical disability, please let us know. We may be able to adjustments to our learning and assessment processes. Information concerning reasonable adjustment and the type of student support services we supply can be found in our Student Handbook.

Reasonable Adjustment – Learning difficulties

Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.

Students may also discuss any special needs with your assessor, who may be able to make any required, reasonable adjustment to the assessments to meet these needs. If there are any physical requirements, they will be noted below.

Please speak with us before enrolment assessment if you have any concerns.

Unique Student Identifier Number (USI)

From 1 January 2015, anyone undertakes nationally recognised training delivered by a Registered Training Organisation will need to have a Unique Student Identifier (USI). If you have not yet applied for a USI, you will have to do so before attending training with us. To apply or to check if you already have a USI number is a rapid and painless online process at the Australian Government website Follow the prompts as a student. Click here to apply online or check your USI number.

If you require help in obtaining one, please contact the office. If you are unable or choose not to provide a USI, or have an exemption granted under the Student Identifiers Act 2014, then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information is available about USI numbers on our website here.

Course Fees

$245 for online completion

Skills and Knowledge requirements

The most current details of the unit requirements can be found here

Course Duration

8 to 16 Hours

Face-to-Face Onsite training available for groups or workplaces

or 100% Online

Course Fees