What is the HLTAID016 Manage First Aid Services and Resources course?
HLTAID016 Manage First Aid Services and Resources is a nationally recognised unit for the person who looks after first aid across a workplace, not just the person who responds when someone gets hurt. It covers how to work out what first aid your site needs, set up and maintain kits and facilities, keep accurate records and review how an incident was handled.
The unit is part of the HLTSS00068 Occupational First Aid Skill Set, alongside HLTAID011, HLTAID014 and HLTAID015. It replaced HLTAID008, so if your employer still asks for the old code, HLTAID016 is the current equivalent.
- 100% online, self-paced study
- No practical session to attend
- Assessments built around real workplace tasks
- Available Australia-wide
Location
Australia Wide
Delivery mode
Course duration
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Upcoming intake
Payment plans
Entry requirements
- There are no prerequisite units for HLTAID016. Many students complete it alongside or after HLTAID011 Provide First Aid.
- Access to a workplace first aid kit and its contents checklist, an injury or incident report form, and your state or territory WHS first aid code of practice, as you’ll use these in your assessments.
- Reasonable literacy and numeracy skills, as you’ll write a first aid action plan and complete workplace documentation.
- Basic computer and digital literacy skills, and reliable internet.
- Photo ID required for the online assessments.
- Must be 18+ (under 18 permitted with guardian consent).
What you’ll learn
This course follows the four parts of the HLTAID016 unit. You’ll learn how to:
- Identify workplace hazards and risks that affect your first aid needs
- Work out what first aid resources, kits and facilities your workplace needs
- Develop a first aid action plan that covers incident management and individual needs
- Inspect, restock and maintain first aid kits and equipment to manufacturers’ instructions
- Manage equipment recovery and dispose of waste safely
- Complete, store and send first aid records while protecting privacy
- Take part in debriefs and evaluate how an incident was managed
- Contribute to reviews of workplace first aid policies and procedures
You’ll also cover duty of care, infection control, first aid requirements under WHS law and the support people may need after an emergency.
Course units
This course is 100% online. You’ll complete one unit, HLTAID016 Manage First Aid Services and Resources, through self-paced learning and online assessment tasks.
Self-Paced Online Course Learning
What is this unit?
This unit covers the skills and knowledge to establish, maintain and review first aid in a workplace. It applies to people in nominated occupational first aid or management roles.
Why it matters
Every workplace has to provide adequate first aid. Someone needs to plan it, keep kits stocked and equipment working, and make sure records are accurate when an incident happens.
What you’ll learn
You’ll learn how to assess first aid needs, develop a first aid action plan, maintain kits and equipment, manage first aid records and privacy, and review how incidents were handled.
How you’ll be assessed
Assessment is completed online through a knowledge test, a first aid action plan and checklist, a workplace risk assessment of your first aid provisions, and an equipment checklist with a maintenance and replacement schedule.
Practical benefit
Once you’re competent, you’ll be able to manage first aid services and resources for your workplace and support compliance with WHS requirements.
Delivery & assessment
Delivery format
- 100% online, with no face-to-face attendance
- Self-paced learning you can fit around work
- Allow about 3 hours for the assessment tasks once you’ve worked through the learning materials
Assessment method
You’ll complete four assessment activities:
- A knowledge test with multiple choice and short written answers
- A first aid action plan and checklist
- A workplace risk assessment and evaluation of your first aid provisions
- A first aid equipment checklist with a maintenance and replacement schedule
You must complete all assessment tasks successfully to be deemed competent. Read our student information and assessment policies before you enrol.
Career pathways
HLTAID016 is built for people in nominated occupational first aid or management roles. It supports roles such as:
- Occupational first aid officer or first aid coordinator
- WHS officer or safety adviser
- Emergency response team leader
- Site medic or event medical coordinator
- School or council staff responsible for first aid
Completing HLTAID016 with HLTAID011, HLTAID014 and HLTAID015 gives you the full HLTSS00068 Occupational First Aid Skill Set.
Pathways into further training
Pair HLTAID016 with these courses to complete the occupational first aid skill set or move into emergency care:
Certification and validity
When you complete the course, you’ll receive a nationally recognised Statement of Attainment for HLTAID016 Manage First Aid Services and Resources.
Refresher requirements for first aid management roles vary, so check what your state or territory WHS regulator and your employer expect.
Who should take this course?
This course suits people responsible for first aid across a workplace, including:
- Designated occupational first aid officers
- First aid coordinators and team leaders
- Workplace health and safety officers
- Managers in construction, mining, manufacturing and other high-risk industries
- Teachers and school staff with first aid responsibilities
- Event medical, patient transport and emergency response providers
It’s also useful for businesses that want someone on staff who can keep first aid arrangements compliant and ready to use.
Location
100% Online. Study from anywhere in Australia.
Pricing
$345
Included costs
- No additional admin fees for this program
See what our students have to say
“The structure was straightforward and the support was there when I needed it. Workshops were practical, and I always knew what I was working toward.”
“I wanted training that felt real. The scenarios, feedback and support helped me build skills I can actually apply, especially when things get stressful.”
“What stood out was how approachable the team is. They teach in a calm, practical way and make sure you understand the ‘why’, not just the steps.”
“I learned more than skills - I learned how to think clearly under pressure. The practical training and feedback helped me feel ready for real-world situations.”
Trusted first aid provider for leading Australian brands
How the online training works
Enrol, study and complete your assessments online, with no classroom time.
Enrol online and receive immediate access to the student portal.
Enrol anytime with our 100% online course.
Complete the online learning and assessments at your own pace.
Work through the learning materials, then allow about 3 hours for your assessment tasks.
Receive your Statement of Attainment upon successful completion.
Once you’re deemed competent, you’ll receive your nationally recognised Statement of Attainment.
FAQs
Have questions about the HLTAID016 Manage First Aid Services and Resources course? Below you’ll find answers about entry requirements, assessments and how the unit fits into the occupational first aid skill set.
What is HLTAID016 Manage First Aid Services and Resources?
HLTAID016 is a nationally recognised unit that covers how to establish, maintain and review first aid in a workplace. It’s designed for people in nominated occupational first aid or management roles.
Is HLTAID016 the same as HLTAID008?
Yes. HLTAID016 superseded HLTAID008 Manage First Aid Services and Resources and is equivalent to it, so it meets requirements that refer to the older code.
Can I complete HLTAID016 online?
Yes. This course is 100% online and self-paced, with no practical session to attend. Most students allow about 3 hours for the assessment tasks after working through the learning materials.
Do I need HLTAID011 before I enrol?
HLTAID016 has no prerequisite units. Most people who manage first aid also hold HLTAID011 Provide First Aid, and you’ll need it to complete the occupational first aid skill set.
HLTAID016 for workplaces and teams
Need several staff trained to manage first aid? We can help you enrol your team and plan the rest of the occupational first aid skill set.
Manage workplace first aid with confidence
See how this course helps you keep first aid resources, records and plans ready for when they’re needed.
Build on Your First Aid Skills
Add first aid management to your HLTAID011 or HLTAID014 skills and take on a coordinating role at work.
Developed by Emergency Health Professionals
Designed by experienced instructors with real-world backgrounds in emergency care, pre-hospital medicine and workplace safety.
Study Anywhere in Australia
Complete the course 100% online, at your own pace, from anywhere in Australia.
HLTAID016 accredited training, real outcomes
This nationally recognised unit is delivered by International Paramedic College (RTO 45284) under strict compliance standards, so you can study with confidence.
Registered Training Organisation (RTO 45284)
International Paramedic College is an ASQA-approved Registered Training Organisation (RTO 45284) that delivers nationally recognised training and qualifications in Australia.
Nationally recognised qualifications
We deliver nationally recognised qualifications and accredited training that support real employment and workplace outcomes.
Certification you can use anywhere
Upon completing training, your results lead to a recognised certification that can be used for employment, workplace compliance, and further study.
Take the next step into healthcare
Ready to move towards a career in healthcare? Secure your place and start building the skills, experience, and confidence needed to work in real clinical environments.
Unsure where to start? Download your free course guide and talk to a course advisor today
Learn from experienced emergency care trainers
Our trainers bring real pre-hospital and workplace safety experience to every unit, so the learning reflects how first aid works on site.
Susan Devlin
Susan Devlin is the Chief Executive Officer and Director of IPC, bringing over 20 years of experience in vocational education and training, business management and regulatory compliance. She leads IPC’s strategic direction with a focus on people, quality training and sustainable growth.
Kel Gale
Kel’s professional background spans training across the pre-hospital health care, maritime and tourism sectors, with a strong focus on providing practical, efficient, evidence-based education.
Reahanna Clark
Reahanna Clark is IPC’s Course Advisor, supporting new and continuing students as they navigate their training and career pathways in emergency health care. With over five years of RTO experience and a background in health sciences, she provides helpful guidance on course selection, enrolment, credit transfers, and RPL applications, helping students feel confident throughout their study journey.
Caroline Gey
Caroline leads IPC’s audit and compliance activities, ensuring quality training outcomes, regulatory compliance, and robust systems that support students, trainers, and industry partners.
Dave Mortimer
David is a registered paramedic with NSW Ambulance and a highly experienced trainer with over 12 years of first aid education experience. He delivers practical, engaging training across the IPC’s first aid courses and trains our Diploma of Emergency Health Care, bringing real emergency‑response insight to every class.
Dee Heffernan
Dee Heffernan is IPC’s Training and Professional Development Officer, working closely with partners to support training delivery and compliance. Drawing on her experience as a trainer and her paramedical studies, she helps partners stay informed, capable, and confident.
Cora O'Callaghan
Cora is IPC’s Training and Student Success Coordinator, supporting learners from enrolment through to course completion. Known for her solutions-focused style, she helps ensure students stay engaged, supported, and confident throughout their training journey.
Lynette Hawthorn
Lynette Hawthorn is a Training Coordinator at IPC, helping students navigate their courses and stay on track from start to finish. She is passionate about supporting learners as they develop the skills needed to make a difference in their communities.
Rebecca Wade
Rebecca Wade is a Trainer and Assessor with more than 30 years of experience across community and children’s services. Her career supporting vulnerable individuals shapes her practical, compassionate approach to first aid training.
Tony Ruttley
Tony Ruttley is a Trainer and Assessor with over 20 years of experience in sports medicine and emergency care. His background as a rugby league sports trainer brings valuable real-world insight into injury management and emergency response.
Harjot Singh Sandhu
Harjot Singh Sandhu is an experienced Trainer and Assessor with more than 13 years in disability, mental health, and community healthcare. His hands-on background helps him deliver engaging first aid training grounded in real-world scenarios.
Tamieka Huxley
Tamieka Huxley is a Trainer and Assessor delivering first aid training across the Northern NSW region. She is passionate about empowering local communities with the confidence and skills to respond effectively in emergencies.
Steve Tevelein
Steve Tevelein is a First Aid and CPR Trainer with extensive experience in emergency response and community service. As a long-time SES member, he brings practical knowledge into every training session.
Aligned with workplace first aid requirements
This course reflects first aid requirements under WHS law and first aid codes of practice, along with current Australian Resuscitation Council guidelines.
Explore workplace first aid resources
Read practical guides on first aid kits, renewals and workplace first aid roles.
Get help starting your healthcare journey
If you’re exploring entry-level healthcare training, our team can guide you through enrolment, study options, and what to expect from this course.
